Job Description: Cantonese Bilingual Customer Service Representative (CSR) – Project-Based

Work Location: Makati City, Philippines (Onsite)
Employment Type: Project-Based
Work Schedule: Flexible / Shifting Schedules (24/7 Operations)
Salary: To Be Discussed
Number of Openings: 6–8
Target Start Date: November 2, 2026

Job Summary

We are looking for Cantonese Bilingual Customer Service Representatives who are proficient in both Cantonese and English to join our team in Makati City. The ideal candidates should have strong verbal and written communication skills, a customer-focused mindset, and the ability to work onsite in a fast-paced environment with flexible shifting schedules.

Candidates with 2–3 years of total work experience are preferred. Experience from industries outside the BPO sector is also welcome.

Key Responsibilities

• Handle customer inquiries and provide assistance in both Cantonese and English.
• Communicate effectively with customers through appropriate communication channels.
• Address customer concerns and provide accurate and timely resolutions.
• Maintain professionalism and deliver excellent customer service.
• Document customer interactions and update relevant records as required.
• Follow company policies, procedures, and quality standards.
• Adapt to flexible working hours and shifting schedules to support 24/7 operations.

Qualifications and Requirements

• Proficient in Cantonese and English, both spoken and written.
• Preferably has 2–3 years of total work experience; candidates from non-BPO industries are welcome.
• Preferably does not require visa sponsorship.
• Willing to work onsite in Makati City.
• Amenable to flexible and shifting schedules, including schedules supporting 24/7 operations.
• Available to start on or before November 2, 2026.
• Possesses good communication, problem-solving, and interpersonal skills.

Pre-Screening Questions

Interested candidates will be asked to provide the following information:

1. Total years of work experience:
2. Cantonese language proficiency level:
3. Nationality:
4. Current residence/location:
5. BPO experience (Yes/No; if yes, indicate duration):
6. Last drawn salary:
7. Expected salary:
8. Are you willing to work onsite in Makati City and follow a shifting schedule? (Yes/No)
9. Notice period:
10. Are you available to start on or before November 2, 2026? (Yes/No)
11. Will you require visa sponsorship to work in the Philippines? (Yes/No)

Application Instructions

Interested applicants are requested to submit their latest and updated CV/resume for the client's review and consideration.

Note: Only the latest copy of the CV should be uploaded for client reference.