Gratitude India

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Client Services Manager

3 - 5 year(s)

Philippines - Manila

60000 - 110000 Thousand p.m

Job Description

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Role: Client Services

Timings: Night Shift (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: Banking / Financial Services

Key Skills:

.NET

Description: Manage client service operations and maintain strong relationships with clients to ensure satisfaction and service quality. Lead and support client service teams, monitor performance and service-level metrics, provide coaching and feedback, and resolve operational issues. Work closely with clients and internal teams to understand business requirements, improve processes, and ensure contractual and service expectations are met. Identify opportunities for continuous improvement while maintaining compliance with company policies and client requirements.

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Jesse Emoghware

Recruiter - Gratitude India

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