​CSR - Financial Services Account - Minimum 1 Year BPO Experience - Onsite

Location: Philippines - Onsite

Work Setup: Shifting / Onsite

ABOUT US - JOIN OUR BANKING & FINANCE TEAM:

Exciting opportunity for experienced BPO professionals! We are hiring Customer Service Representatives for a premium Banking and Finance account. Be part of a team that delivers trusted financial support to customers worldwide.

PERKS & BENEFITS:

- Competitive salary package with account premium

- Clear career growth and development opportunities

- Collaborative, supportive, and professional work environment

WHAT YOU WILL DO:

- Handle inbound calls regarding bank accounts, transactions, and other financial services

- Guide customers step-by-step and resolve concerns with professionalism and empathy

- Ensure strict confidentiality and secure handling of sensitive information

- Accurately document customer interactions and follow company policies

- Collaborate with support teams to deliver exceptional customer satisfaction

QUALIFICATIONS:

- Educational Background: Senior High School Graduate OR completed at least 2 years in college/university

- Experience: Minimum 1 year BPO experience required

- Communication: Good to excellent English communication skills - both written and verbal

- Work Setup: Willing to work 100% onsite on a shifting schedule

- Account: Amenable and interested to work in a Banking and Finance account