Customer Service Representative – Insurance Brokerage Account

Location: McKinley Hill, Taguig

Work Arrangement: Onsite

Employment Type: Full-time

Account: Insurance Brokerage

Experience: 6–17 months BPO voice experience

Job Description

We are looking for Customer Service Representatives (CSR-PE) to join our Insurance Brokerage Account in Taguig. This role is ideal for candidates with strong communication skills and a customer service background who are interested in supporting clients with insurance-related concerns.

Qualifications

Senior High School (SHS) graduate or higher

At least 6–17 months of BPO voice experience in any account

Strong verbal and written communication skills

Customer service experience in financial services or non-life insurance is preferred

Detail-oriented when handling policy inquiries and customer concerns

Excellent client interaction and problem-solving skills

Willing to work onsite at McKinley Hill, Taguig

Willing to work on a shifting schedule

Key Responsibilities

Handle customer inquiries regarding insurance policies and services

Provide accurate and professional assistance to clients

Address policy-related concerns and requests

Maintain a high level of customer service during every interaction

Document customer interactions and information accurately

Follow company policies, procedures, and quality standards

Hiring Process

Agency Portal → Talkscore Exam → HRI → Operations Interview → Job Offer

Work Location: McKinley Hill, Taguig

Setup: Onsite