Customer Service Representative - Teleperformance Cebu (Insular & IT Park) | Up to ₱25,000 Salary Package | With 6 Months CCE

*Company:* Teleperformance

*Locations:* Cebu - Insular | Cebu - IT Park

*Position:* Customer Service Representative

*Employment Type:* Full-time

*Work Setup:* 100% Onsite

*Schedule:* Shifting Schedule

Company Overview

Teleperformance is one of the world's leading BPO companies, trusted by global brands for customer experience and business process services. Teleperformance Cebu offers a modern workplace, world-class training, and clear career growth opportunities for employees who want to build a long-term career in the BPO industry.

Job Description

We are looking for motivated and customer-oriented individuals to join our growing team as *Customer Service Representatives* in Teleperformance Cebu.

As a Customer Service Representative, you will assist customers with inquiries, provide accurate information, resolve concerns, and ensure a positive customer experience.

You will be trained to handle customer interactions professionally and efficiently while meeting quality and productivity standards.

Available Locations & Qualifications

* CEBU – INSULAR*

- *Salary Package:* Up to ₱21,000

- At least High School or Senior High School Graduate

- At least 6 months of Customer Contact Experience (CCE)

* CEBU – IT PARK*

- *Salary Package:* Up to ₱25,000

- At least High School or Senior High School Graduate

- At least 6 months of Customer Contact Experience (CCE)

General Requirements

- Good communication and customer service skills

- At least 6 months of Customer Contact Experience (CCE)

- Willing to work onsite in Cebu - Insular or IT Park

- Willing to work on shifting schedules, including nights, weekends, and holidays

- Must meet the specific qualifications of the preferred location

- Willing to undergo the recruitment and assessment process

- Can start ASAP

Responsibilities

- Handle inbound customer inquiries via voice and provide accurate solutions

- Assist customers with product, service, account, and billing-related concerns

- Resolve customer issues efficiently while maintaining high customer satisfaction

- Document all interactions accurately in the system

- Follow standard procedures, compliance, and data privacy guidelines

- Coordinate with internal teams for escalations and follow-ups

- Meet quality, productivity, customer satisfaction, and attendance targets

- Maintain professionalism and excellent customer service at all times

What We Offer

*Compensation & Benefits:*

- Salary Package: Up to ₱21,000 (Insular) / Up to ₱25,000 (IT Park)

- 13th Month Pay

- Performance Bonuses & Incentives

- Night Differential Pay

- Overtime Pay

*Health & Wellness:*

- HMO Coverage for Employee + Dependents

- Life Insurance

- Wellness Programs

*Government Benefits:*

- SSS

- PhilHealth

- Pag-IBIG

*Leaves:*

- Paid Vacation Leave

- Paid Sick Leave

- Service Incentive Leave

*Career Growth:*

- Paid Training

- Promotion to Senior Agent, Subject Matter Expert (SME), Quality Analyst (QA), Team Leader, and Trainer

- Internal Job Opportunities within Teleperformance

- Skills Training and Leadership Development

*Work Environment:*

- Modern Office in Cebu - Insular and IT Park

- Supportive Team and Trainers

- Stable Account with a Global Brand

A Day in the Life

- Log in and check your tools and updates

- Handle customer calls and provide solutions

- Document interactions and coordinate with support teams

- Attend coaching and team huddles to improve performance

- End your shift knowing you delivered excellent customer service

Who Should Apply?

- Applicants with at least 6 months Customer Contact Experience (CCE)

- High School or Senior High School Graduates

- Candidates willing to work onsite in Cebu - Insular or IT Park

- Applicants looking for a stable BPO career with Teleperformance

Application Process

1. Submit your application / Send your resume

2. Initial Interview / Assessment

3. Final Interview

4. Job Offer

5. Training and Onboarding

Important Note

Applicants must have at least 6 months of Customer Contact Experience (CCE) to qualify for this role. Please indicate your preferred location - *CEBU - INSULAR* or *CEBU - IT PARK* - when applying.