Gratitude India

Customer Service Representative

0 - 29 year(s)

Philippines - Iloilo

25000 - 50000 Thousand p.m

Job Description

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Role: Account Manager

Timings: Day Shift (Contract To Hire)

Industry: BPO

Work Mode: Work from office

Functional Area: ITES / BPO / Customer Service

Process: Voice

Key Skills:

Communication
Listening
typing skills

URGENT HIRING: Customer Service & BPO Associates
Top BPO Companies: Teleperformance, EXL, WNS, TCS, Wipro, Iqor, ResultsCX, ACN Healthcare & AllDigitech
Salary Package: ₱25,000 – ₱50,000 / month (Basic Pay + Allowances + Performance Incentives!)
Experience Level: 0 Months to Any BPO Experience (Fresh Graduates & Beginners Welcome!)
Work Setup: Onsite / Hybrid Options Available
Why Join Us? (Perks & Benefits)
High Compensation: Earn up to ₱25,000 – ₱50,000 monthly package depending on account and experience!
Comprehensive Healthcare: Day 1 HMO coverage for you (plus free coverage for dependents).
Exciting Bonuses & Perks:
Night Differential Pay (up to 20%)
Monthly Performance & Account-Specific Incentives
Fast Referral Bonuses & Attendance Allowances
100% Paid Training from Day 1
World-Class Facilities: On-site sleeping quarters, game rooms, free gym access, and employee lounge areas.
Career Progression: Rapid promotion pathways into leadership, Quality Assurance, or Training within 6 months!
Key Responsibilities
Handle incoming customer queries, requests, and concerns via Phone, Chat, or Email.
Deliver accurate, empathetic, and professional support to maintain customer satisfaction.
Troubleshoot issues, recommend products/services, and document account notes in the internal system.
Candidate Requirements & Experience
Experience Level: Open to ALL experience levels!
0 BPO Experience / Fresh Graduates welcome (complete paid training provided!)
Prior customer service or BPO experience is a plus for specialized/premium accounts.
Education: Open to High School Graduates (Old Curriculum), Senior High School Graduates, or College Level/Graduates.
Communication Skills: Good to excellent English verbal and written communication skills.
Tech Literacy: Basic computer navigating skills and typing proficiency.
Flexibility: Willing to work in shifting schedules (including night shifts and weekends).
Available Locations Across the Philippines
We are actively hiring across all major technology hubs and business parks:
Makati: Ayala / Alphaland
Taguig: SM Aura / McKinley Hill / BGC
CDO: Centrio Mall, Cagayan de Oro
Sucat: Sucat, Parañaque City
EDSA Greenfield: Greenfield District, Mandaluyong City
Pasig: Silver City / Rockwell Business Center, Ortigas
Cebu: Cebu IT Park / Insular, Cebu City
Davao: Matina / Abreeza Hubs, Davao City
Bacolod: Bacolod City Center
Vertis North QC: Vertis North, Quezon City
Bridgetowne QC: Bridgetowne, Quezon City / Pasig
Eastwood QC: Eastwood City, Libis, Quezon City
Alabang: Northgate Cyberzone, Muntinlupa City
Eton Centris QC: Eton Centris, EDSA Corner Quezon Ave
Iloilo: Iloilo Business Park, Mandurriao
Molino: SM Center Molino, Bacoor, Cavite
How to Apply
Submit Your Resume: Email your updated resume to the provided email address.
Application Confirmation & Schedule: Keep an eye on your inbox! You will receive an official response detailing:
The nearest available BPO partner company matched to your address
The specific office location
Your interview date and time schedule
HR Follow-Up: A member of our Recruitment / HR team will reach out directly via email/phone to guide you through the next steps and answer any questions.

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Daniel Ige

Recruiter - Gratitude India

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Iloilo ,

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URGENT HIRING: Customer Service & BPO Associates

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