About the role

We are hiring Customer Service Representatives (Call Center Agents)  across Cebu City. Choose from four locations: IT Park, Montage, J-Center and Banawa. Whether you’re a high school or senior high school graduate with BPO experience, or a college-level agent looking for a better package, there is a site for you. All positions are 100% onsite.

Responsibilities

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• Handle inbound and outbound customer interactions by phone, chat or email, depending on the account
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• Resolve customer concerns accurately and professionally on the first contact where possible
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• Provide product, billing or technical support to international customers
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• Meet quality, productivity and attendance targets
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• Document customer interactions accurately in company systems
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• Follow company policies, compliance standards and data privacy guidelines
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Available sites, requirements and salary packages

Qualifications

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• Willing to work 100% onsite at a Concentrix Cebu site
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• Excellent English communication skills, written and verbal
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• Strong customer service, problem-solving and active listening skills
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• Comfortable with computers and multiple systems
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• Previous BPO or call center experience, per the site requirements above
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Why join

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• Competitive packages of up to ₱26,500
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• Four Cebu City locations, so you can choose one close to home
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• Open to HS and SHS graduates, with some sites open to college applicants
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• Immediate hiring with career growth at a global BPO company