JOB DESCRIPTION

Customer Service Representative (CSR)

Multiple Locations | Full-Time | Onsite

Job Overview

We are looking for motivated, enthusiastic, and customer-oriented individuals to join our growing team as Customer Service Representatives.

As a Customer Service Representative, you will assist customers with inquiries, address service-related concerns, provide accurate information, and ensure an excellent customer experience.

We have multiple opportunities available across different accounts and locations. Both experienced BPO professionals and qualified candidates are encouraged to apply, provided they meet the specific requirements.

Available Positions & Qualifications

1. PASIG – Telecommunications Account

Qualifications:

• 
  
  
  
  At least 6 months of BPO experience.
  
  
  
  
• 
  
  
  
  At least High School Graduate.
  
  
  
  

2. LIPA CITY – Media & Entertainment Account

Salary Package:






Up to ₱19,200 per month.

Qualifications:

• 
  
  
  
  At least 6 months of BPO experience.
  
  
  
  
• 
  
  
  
  At least High School Graduate.
  
  
  
  

Key Responsibilities

• 
  
  
  
  Handle customer inquiries and provide appropriate assistance.
  
  
  
  
• 
  
  
  
  Provide accurate information about products and services.
  
  
  
  
• 
  
  
  
  Address and resolve customer complaints professionally.
  
  
  
  
• 
  
  
  
  Maintain customer satisfaction through effective communication.
  
  
  
  
• 
  
  
  
  Document customer interactions and update records accurately.
  
  
  
  
• 
  
  
  
  Follow company policies, procedures, and quality standards.
  
  
  
  
• 
  
  
  
  Escalate complex concerns to the appropriate department when necessary.
  
  
  
  

General Requirements

• 
  
  
  
  Good verbal and written communication skills.
  
  
  
  
• 
  
  
  
  Strong customer service and problem-solving abilities.
  
  
  
  
• 
  
  
  
  Willing to work onsite at the preferred location.
  
  
  
  
• 
  
  
  
  Willing to work on shifting schedules, including weekends and holidays if required.
  
  
  
  
• 
  
  
  
  Must meet the specific educational and work experience requirements of the chosen position.
  
  
  
  
• 
  
  
  
  Willing to undergo the recruitment, interview, and assessment process.
  
  
  
  

Special Joining Bonus

Get a joining bonus upon successful hiring!

Important:






Please mention and tag






Gratitude Jobs






during your interview to qualify for the joining bonus.

Application Process

Interested and qualified candidates are requested to complete the application questionnaire using the link below.

Application Questionnaire Link: ​https://myglit.com/lateral/cref/79d5c41a82

Candidate Consent & Acknowledgment

By submitting the questionnaire, you voluntarily confirm your interest in the Customer Service Representative position and consent to be contacted regarding your application, interview, assessment, and recruitment process.

You also acknowledge that the information provided will be used for recruitment and application-related purposes.

Apply Now!

Choose your preferred location and take the next step in your career!

We look forward to receiving your application and welcoming you to the team.