Customer Service Representative (CSR)

• Handle customer inquiries, concerns, and service requests professionally through the assigned communication channels.

• Provide accurate information regarding products, services, account details, and applicable processes.

• Listen carefully to customer concerns, identify their needs, and provide appropriate solutions or guidance.

• Resolve customer issues within the defined service guidelines and escalate complex cases to the appropriate department when necessary.

• Maintain a professional, courteous, and customer-focused approach during every interaction.

• Ensure accurate documentation of customer interactions, requests, complaints, and resolutions in the designated systems.

• Follow company policies, standard operating procedures (SOPs), and quality assurance guidelines.

• Maintain confidentiality when handling customer information and sensitive account details.

• Meet established performance targets, including customer satisfaction, productivity, quality, and adherence to assigned schedules.

• Coordinate with internal teams to ensure timely resolution of customer concerns.

• Adapt to process updates, operational requirements, and assigned shift schedules as required.

Qualifications and Requirements

• 1–4 years of relevant customer service or customer support experience.

• Experience in Utilities, Telecom, Insurance, or Banking & Financial Services is preferred.

• Good verbal and written communication skills.

• Strong listening, problem-solving, and interpersonal skills.

• Ability to understand customer concerns and provide clear, accurate, and appropriate responses.

• Basic computer proficiency and the ability to work with customer service tools and systems.

• Strong attention to detail and the ability to maintain accurate records.

• Willingness to work onsite at the assigned location.

• Flexibility to work in the assigned shift and comply with operational requirements.

• Ability to work independently and collaboratively in a team-oriented environment.

Mandatory Documents

Candidates must have the following documents readily available for the recruitment process:

• Transcript of Records (TOR)

• Diploma

• Certificate(s) of Employment (COE)

Please ensure that all required documents are available before proceeding with the recruitment process.

Recruitment Process

Validation → Virtual Interview → Submission of Required Documents → Job Offer (JO)

Candidates must successfully complete each stage of the recruitment process and submit the required documents before proceeding to the Job Offer stage.

Important Notice

STRICTLY NO WALK-INS.

Only candidates who follow the prescribed recruitment process will be considered. Applicants must be prepared to attend the virtual interview, submit the mandatory documents, and comply with the assigned work location and shift requirements.