Customer Service Representative (CSR)

Join Our Growing Team | Multiple Industry Backgrounds Welcome!

Are you passionate about customer service and enjoy helping people find solutions? We are looking for motivated and customer-focused Customer Service Representatives to join our team!

If you have experience in customer support, especially in Utilities, Telecom, Insurance, Banking, or Financial Services, this could be your next career opportunity.

Job Highlights

• Position: Customer Service Representative (CSR)

• Experience: 1–4 Years

• Work Setup: 100% On-site

• Salary Budget: PHP 18,000 – 28,000 per month

• Industry Background: Utilities / Telecom / Insurance / Banking & Financial Services

• Employment Type: Full-time

Key Responsibilities

• Handle customer inquiries through the assigned communication channels.

• Provide accurate information and effective solutions to customer concerns.

• Assist customers with account-related questions, service requests, and complaints.

• Maintain professional and courteous communication throughout customer interactions.

• Resolve customer issues efficiently or escalate them to the appropriate team.

• Ensure customer satisfaction while meeting quality and productivity targets.

• Maintain accurate customer records and update interaction details.

• Follow company policies, procedures, and service standards.

Qualifications

• Filipino citizens only.

• Must have completed at least 2 years of college or hold a completed Associate Degree.

• 1–4 years of relevant customer service experience.

• Candidates with backgrounds in Utilities, Telecom, Insurance, Banking, and Financial Services are preferred.

• Strong verbal and written communication skills.

• Good problem-solving and customer-handling abilities.

• Must be willing to work on-site.

• Must be flexible and amenable to the assigned work location and shift.

Mandatory Documents

Applicants must have the following documents readily available:

• Transcript of Records (TOR)

• Diploma

• Certificate(s) of Employment (COE)

Important: Candidates must have these documents on hand for submission during the recruitment process.

Recruitment Process

1. Validation

2. Virtual Interview

3. Submission of Required Documents

4. Job Offer (JO)

Important Application Guidelines

• Filipino citizens only.

• Strictly no walk-in applicants.

• No manual uploads.

• Candidates must follow the prescribed recruitment and document-submission process.

• Applicants must be willing to work at the assigned location and shift.

Ready to Apply?

If you have customer service experience and meet the educational and documentation requirements, we encourage you to apply!

Take the next step in your career. Apply now!