Customer Service Representative - Telco Account

Job Description

Are you ready to take your customer service career to the next level? We are looking for dynamic, driven, and resilient individuals to join our team as Customer Service Representatives for our premier Telco Account. If you have a knack for problem-solving and love helping people, this is the perfect spot for you!

What We Are Looking For

 Education: High School Graduate or Senior High School Graduate.

 Experience: At least 6 months of continuous Call Center Experience (CCE).

 Skills:

 Good to excellent English communication skills.

 Basic computer navigation skills and familiarity with internet tech.

 Ability to handle customer inquiries, billing concerns, and technical troubleshooting with patience and empathy.

Key Responsibilities

 Handle inbound and/or outbound customer calls regarding telecom services, billing, and technical support.

 Provide accurate, valid, and complete information to customers by using the right tools and methods.

 Meet personal/team qualitative and quantitative targets.

 Maintain a high level of professionalism and customer satisfaction.

Perks & Benefits

 Competitive Salary Package + Performance Incentives.

 Night Differential and Leave Encashment.

 Comprehensive Health Insurance (HMO) on Day 1.

 Continuous training and rapid career growth opportunities.