Financial Account CSR - Fraud / Collections - JPMC Cebu - 22K to 35K

Company: JPMorgan Chase (JPMC) - One of the World's Largest Financial Institutions

Location: Cebu City, Cebu - Onsite (WFO)

Account: US Financial Banking - Fraud / Collections / Payments

Salary: PHP 22,000 - PHP 35,000 Starting Package - Based on Experience

Setup: Onsite - Full-time

Overview:

Build your future with JPMorgan Chase! Hiring Customer Service Specialists for our US Financial Banking account in Cebu. Grow your skills in fraud investigation and premium customer care!

Responsibilities:

- Handle fraud investigation cases for US Financial Banking customers

- Manage transactions including collections, payments, and loans

- Provide prompt resolution with excellent problem-solving

- Ensure compliance with security protocols and banking policies

- Deliver exceptional customer support

Qualifications:

- Proficient in using multiple computer apps in Windows environment

- Education & Experience - Any of the following:

    - Completed at least 2 years in college OR

    - Completed K-12 (SHS Grad) OR

    - HS Grad with at least 1 year customer-facing exp OR

    - 2-year vocational / certificate course with at least 1 year customer-facing exp

- At least 1 year exp in fraud, financial accounts, or related fields REQUIRED

- Good to excellent English comms

Benefits:

- PHP 22K to 35K starting - based on profile and experience

- HMO and comprehensive benefits

- World-class training from JPMC

- Long-term career growth in Banking and Finance

- Work with a prestigious global financial brand