Role Overview:
We are seeking a Financial Payroll Support Specialist to handle blended customer interactions for a financial payroll account. You will assist employees and clients with payroll inquiries, account concerns, and general support needs.

Key Responsibilities:

Handle blended (voice and non-voice) customer interactions professionally.

Assist with payroll inquiries, account concerns, and general support needs.

Resolve customer concerns efficiently while delivering a positive experience.

Document interactions accurately using company systems.

Meet quality, productivity, and customer satisfaction goals.

Qualifications:

1 year BPO experience  required.

OR 1 year payroll experience – required.

At least a High School Graduate (both old and new curriculum) – required.

Amenable to work onsite.

Good to above communication skills.