Role:

The primary focus of this role is to effectively manage, retain, and grow a portfolio of small to mid‑value customer accounts through a scalable, sales and engagement model. The role is accountable for driving sustainable sales, revenue growth and customer satisfaction across a high‑volume account base by applying strong portfolio prioritisation, efficient sales execution, and proactive relationship management. This includes identifying growth and retention

opportunities across the portfolio, responding to customer needs in a timely and consistent manner, and delivering value through repeatable, data‑led sales motions rather than high‑touch, bespoke engagement.

The Account Manager will leverage deep knowledge of Telstra’s products and services, market insights, and customer data to maximise portfolio performance, optimise sales order value, and achieve revenue, profitability, and customer experience targets at scale. Success in this role is driven by disciplined account prioritisation, effective pipeline and opportunity management, and the ability to balance customer satisfaction with commercial outcomes across a broad customer base.

Required Qualifications:

• Bachelor’s degree or equivalent experience is acceptable

• 3-5 years of Inside Sales experience

• With experience in leading a team for at least 3 years

• Amenable to working onsite in Taguig with a shifting work schedule

• Can start immediately

Responsibilities:

1. Drive Sales Performance and Revenue Growth

• Proactively engage prospective and existing customers to identify opportunities, recommend solutions, and close sales.

• Consistently achieve or exceed individual sales targets, revenue goals, and productivity metrics.

• Maintain a healthy sales pipeline through effective lead generation, follow-up, and conversion activities.

• Develop strong relationships with customers by understanding their business needs and providing consultative sales support.

• Handle customer inquiries, objections, and escalations professionally while delivering an excellent customer experience.

• Collaborate with internal stakeholders to ensure customer requirements are addressed effectively and promptly.

• Accurately document customer interactions, opportunities, and sales activities within CRM and reporting tools.

• Monitor pipeline progress, forecast sales opportunities, and provide regular updates on business performance.

• Utilize sales data and market insights to identify growth opportunities and improve conversion rates.

2. Build and Maintain Client Relationships

3. Manage Sales Activities and Reporting

As an Account Manager, you apply your expertise in account management, knowledge of Telstra’s capabilities and products, and awesome relationship-building skills to deliver the following responsibilities:

 Take ownership for establishing and managing customer relationships through applying knowledge of their business and Telstra’s services/products to support ongoing relationship development, drive customer satisfaction and contribute to portfolio growth.

 Contribute to the development and maintenance of assigned account/portfolio plans, including developing and leading the account strategy in order to support the retention and growth of customer portfolios.

 Take accountability for managing customer relationships, responding to queries and complaints, escalating issues and risks to more experienced team members as required, to ensure timely resolution and mediation.

 Authentically collaborate with peers, team members and key stakeholders across Telstra (e.g. Business Development Managers) to identify and qualify leads in order to effectively manage the opportunity pipeline for a defined portfolio.

 Support the development of regular reporting to monitor portfolio performance against defined financial and customer targets (revenue, profitability, NPS).

 Apply knowledge of Telstra’s capabilities, market insights, and an understanding of the client’s business strategy to identify new business opportunities and achieve revenue and sales objectives for a defined portfolio.

 Actively contribute to customer initiatives (e.g. account planning sessions, campaign designs) that support the achievement of strategic business opportunities at Telstra and that have a significant degree of impact on portfolio retention and growth

What We Offer:

We are committed to providing a supportive and rewarding work environment. In addition to a competitive salary, we offer:

 Comprehensive health insurance coverage.

 Generous paid time off and holiday leave.

 Opportunities for career development and advancement.

 A collaborative and inclusive company culture.

 Modern, well-equipped work facilities.

PRE-SCREENING QUESTIONS:

1. Years of Inside Sales Experience:

2. Years of experience in leading or managing a team:

3. Last drawn salary

4. Salary expectation

5. Are you amenable to working on a hybrid setup with a shifting schedule in Makati?

6. This is an urgent role. Can you start immediately?