About the role

We are hiring Insurance Customer Service Representatives (Voice) for four insurance accounts at two Metro Manila sites: Alabang (Filinvest) and MOA Pasay. If you have BPO voice experience and want a higher-paying insurance account with a sign-on bonus, this is a strong move. Positions start ASAP, and you can apply through a walk-in or virtual interview.

Responsibilities

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• Handle inbound and outbound voice calls from insurance customers
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• Answer questions about policies, coverage, claims, billing and account changes
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• Resolve customer concerns accurately and professionally on the first contact where possible
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• Document every interaction accurately in company systems
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• Meet quality, productivity and attendance targets
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• Follow insurance compliance, data privacy and company policies
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Available accounts, requirements and salary packages

Qualifications

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• Required BPO voice experience, per the account requirements above
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• Excellent English communication skills, verbal and written
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• Strong customer service, problem-solving and active listening skills
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• Comfortable using computers and multiple systems
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• Willing to work onsite
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• Ready to start immediately
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Job details

Why join

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• Salary packages of ₱22,500 to ₱25,000, plus a ₱22,000 sign-on bonus
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• Four insurance accounts to choose from across two locations
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• A hybrid option on the Renaissance account after 3 months
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• Open to SHS graduates up to college graduates
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• Immediate hiring with fast-track walk-in processing