International Voice & Non-Voice Customer Service – Multiple Openings

Location: philippines
Process: International Voice & Non-Voice
Employment Type: Full Time
Work Setup: Onsite / Hybrid, depending on the process
Shift: Rotational shifts, including night shifts, weekends and public holidays

Job Summary

We are hiring customer-service professionals for multiple international voice and non-voice processes across different companies and business accounts.

Selected candidates may work on international customer service, technical support, sales, billing, order management, email, web chat or back-office processes depending on their experience and the available opening.

Key Responsibilities

• Handle international customer interactions through voice, chat, email or other digital channels.
• Understand customer requirements and provide accurate and timely resolutions.
• Handle customer queries, complaints, requests and escalations professionally.
• Provide information related to products, services, billing, payments, orders, accounts or technical issues as applicable to the process.
• Maintain a professional, customer-focused approach during every interaction.
• Follow approved processes, policies, scripts, quality standards and compliance requirements.
• Maintain accurate customer information and interaction records in CRM or other systems.
• Meet defined quality, productivity, SLA, customer satisfaction and performance targets.
• Escalate complex or unresolved issues through the appropriate channels.
• Participate in training, coaching, process updates and performance-improvement activities.
• Work effectively in a fast-paced, target-driven international customer-service environment.

For Voice Processes

• Handle inbound and/or outbound international customer calls.
• Communicate clearly and professionally with customers.
• Demonstrate active listening, empathy and effective probing skills.
• Resolve customer concerns while maintaining call-quality and productivity standards.

For Non-Voice Processes

• Handle customer interactions through email, web chat and digital channels.
• Maintain excellent written English, grammar, tone and professional communication.
• Manage multiple conversations while maintaining accuracy and response-time standards.
• Provide clear, concise and personalised written resolutions.

Candidate Requirements

• Experience in international voice or non-voice customer service is preferred.
• Freshers may be considered for selected entry-level openings.
• Excellent verbal English for voice processes.
• Excellent written English for non-voice processes.
• Strong customer-service and communication skills.
• Good problem-solving and decision-making abilities.
• Basic computer and MS Office skills.
• Ability to work with CRM, ticketing, chat, email or other customer-service systems.
• Comfortable working rotational shifts, including night shifts, weekends and public holidays.
• Willingness to work in an onsite or hybrid setup depending on the assigned process.

Preferred Experience

• International BPO
• Customer Service
• Technical Support
• International Voice Process
• International Non-Voice Process
• Web Chat Support
• Email Support
• Sales / Upselling
• Billing Support
• Order Management
• Back Office Operations

Important

Process, salary, location, shift, work setup and eligibility requirements may vary depending on the available opening and company account.