Job Description: IT Application Engineer – Physical Security Systems (OnGuard / Genetec SME)

Work Setup: Hybrid – Makati
Work Shift: Night Shift (8:00 PM – 5:00 AM)
Relevant Experience: 10+ Years
Headcount: 1

Position Summary

The IT Application Engineer will handle the deployment, upgrade, maintenance, and modernization of enterprise-level Physical Security Applications, primarily Lenel OnGuard, while developing technical ownership of Genetec Security Center as the company transitions toward a hybrid OnGuard/Genetec operating model over the next 3–4 years.

The role covers Access Control, Video Management, Visitor Management, Badge Management, Alarm Monitoring, and related identity and operational workflows. The successful candidate will ensure system integrity, scalability, cybersecurity compliance, and operational continuity while collaborating with security operations, IT infrastructure, vendors, and business stakeholders.

Key Responsibilities

• Deploy, upgrade, and maintain Lenel OnGuard applications across global facilities while supporting the transition to Genetec Security Center.

• Configure and maintain hybrid OnGuard/Genetec architecture, including servers, databases, application services, clients, and third-party integrations.

• Provide engineering support for access control, alarm monitoring, video management, badge/visitor workflows, and related security applications.

• Document technical procedures, upgrade paths, architecture diagrams, migration dependencies, and operational runbooks.

• Collaborate with security operations, IT infrastructure, database, networking, identity, and vendor teams to meet enterprise and cybersecurity standards.

• Conduct system health checks, troubleshooting, service validation, log reviews, and root-cause analysis to maintain high availability.

• Recommend system enhancements, process improvements, integration rationalization, and performance optimizations.

• Support application rationalization by identifying legacy functions that can transition to Genetec solutions, including Synergis, Omnicast, Mission Control, ClearID, Data Exporter, Operations Center, AutoVu, and Sipelia.

Technical Skills & Requirements

1. Lenel OnGuard Expertise

• Strong understanding of OnGuard architecture, including Communication Server, Application Server, SQL Database, OpenAccess API, DataConduIT, alarm monitoring clients, and enterprise/multi-region support.

• Experience with OnGuard Version 8.2 or later, including web modules, OpenAccess RESTful API, cloud-readiness, client packaging, and upgrade planning.

• Ability to configure alarm priorities, escalation paths, event-to-action rules, graphical maps, and operational workflows.

• Experience configuring reports, card formats, badge types, permission groups, cardholder options, segments, access panels, access-level groups, areas, and intrusion panels.

• Ability to troubleshoot complex issues involving panels, COMM servers, services, databases, networks, clients, integrations, and security devices.

2. Genetec Security Center Expertise

• Working knowledge of Genetec Security Center architecture and its integrated physical security solutions.

• Knowledge of Synergis for access control, alarms, access monitoring, and hardware management.

• Experience or familiarity with Omnicast video management, monitoring, playback, and video analytics integrations.

• Understanding of Mission Control for incident management, event correlation, response orchestration, and automated workflows.

• Familiarity with ClearID for physical identity, access-rights management, and visitor workflows.

• Knowledge of Data Exporter for data extraction, analytics, and external reporting/database integrations.

• Awareness of Operations Center for task management, maintenance, investigations, dispatch coordination, and Kanban-style tracking.

• Exposure to AutoVu license plate recognition, vehicle tracking, and gate-control workflows, as well as Sipelia SIP-based communications, intercom, and door-control applications.

• Knowledge of Genetec clients, including Security Desk, web client, mobile client, and Mission Control add-ons.

3. Database Management

• Proficiency in Microsoft SQL Server, including backup, restore, query review, performance analysis, and disaster recovery.

• Experience optimizing SQL Server through mirroring, AlwaysOn Availability Groups, maintenance jobs, and backup validation.

• Understanding of data retention, reporting, and data feeds across OnGuard and Genetec.

4. Operating Systems

• Strong knowledge of Windows Server, IIS configuration, service accounts, certificate management, scheduled tasks, and Active Directory integration.

• Experience supporting application clients, administrative tools, server-side services, packaging, patching, and controlled deployments.

5. Networking

• Knowledge of TCP/IP, VLANs, routing, DNS, load balancing, firewall rules, and network segmentation.

• Ability to troubleshoot connectivity involving application servers, controllers, readers, cameras, intercoms, clients, cloud components, and vendor-managed systems.

• Understanding of TLS 1.2 or higher and enterprise network security standards.

6. Integration Skills

• Experience implementing and supporting DataConduIT and/or OpenAccess API integrations with HR, identity, reporting, and operational systems.

• Experience integrating badge printers, biometric devices, handheld devices, alarm panels, and access-control hardware.

• Familiarity with AlertEnterprise, Telaeris, Future Fibre Technologies, HID piuCLASS for TWIC, HID Fargo Connect, and related identity/access-control solutions.

• Ability to support data feeds, analytics, Power BI/reporting, and dual-system data strategies during OnGuard-to-Genetec migration.

Leadership & Soft Skills

• Ability to lead global deployments, upgrades, stabilization, and migration activities while managing timelines, risks, dependencies, and stakeholders.

• Strong communication skills, including the ability to explain technical concepts to leadership and non-technical stakeholders.

• Excellent analytical and troubleshooting skills, with experience conducting root-cause analysis and implementing corrective actions.

• Ability to collaborate with security, IT infrastructure, database, networking, cybersecurity, vendors, and business teams across different regions and time zones.

• Ability to function as a hands-on technical SME while contributing to solution architecture, roadmap planning, and modernization strategies.

• Proactive in identifying system enhancements, process improvements, and application rationalization opportunities.

Other Qualifications

• Lenel Certified Professional (LCP) or Lenel Certified Expert (LCE) preferred.

• Genetec Security Center certification or hands-on experience preferred, particularly with Synergis, Omnicast, Mission Control, ClearID, or Security Desk.

• Experience hosting security solutions in cloud or hybrid environments, preferably Azure or comparable enterprise platforms.

• Experience supporting enterprise physical security systems covering access control, video management, alarm monitoring, visitor workflows, integrations, reporting, and vendor coordination.

• Ability to support hybrid OnGuard/Genetec operations, including knowledge transfer, documentation, stabilization, migration planning, and operational readiness.