Job Description: Khmer (Cambodian) Bilingual Customer Service Representative

Job Title: Multilingual Customer Service Representative – Khmer (Cambodia)
Work Location: Quezon City, Philippines
Work Setup: Onsite
Work Schedule: Shifting / Night Shift
Salary Range: PHP 60,946–113,346 per month (negotiable)
Sign-On Bonus: PHP 20,000, plus incentives
Open Positions: 4
Availability: Immediate joiners preferred
Target Start Date: September 2026
Employment Opportunity: Potential promotion to permanent employment

Job Summary

We are hiring fluent Khmer-speaking Customer Service Representatives to join our team in Quezon City, Philippines. This role involves providing professional customer support in Khmer and English through phone, chat, email, and other communication channels.

Candidates with or without BPO experience are welcome to apply. Previous collections experience and knowledge of the Order-to-Cash (O2C) process are highly preferred but not mandatory. Applicants must be fluent in Khmer, have a working knowledge of English, and be legally eligible to work in the Philippines.

Key Responsibilities

• Handle inbound and outbound customer interactions professionally through phone, chat, email, and other assigned channels.

• Provide customer support in Khmer and English, using Khmer as the primary language for customer interactions where required.

• Assist customers with account inquiries, billing concerns, service requests, product information, and general support needs.

• Resolve customer concerns efficiently while maintaining high standards of service quality and customer satisfaction.

• Communicate clearly and professionally with customers from diverse cultural and linguistic backgrounds.

• Understand customer concerns, identify appropriate solutions, and escalate complex issues when necessary.

• Maintain accurate records of customer interactions, account updates, and resolutions using company systems.

• Meet quality, productivity, attendance, and customer satisfaction targets.

• Build customer trust and loyalty through effective communication, empathy, and problem-solving.

• Follow company policies, client procedures, and established service standards.

• Perform additional duties as assigned to support business and operational requirements.

Required Qualifications

• Fluent in Khmer (Cambodian), with the ability to communicate spontaneously and naturally in a professional environment.

• Able to understand complex and extended conversations, including implied meanings and contextual details.

• Working knowledge of English is required, as training materials and client systems are in English.

• Open to candidates with or without prior BPO experience.

• Willing to work onsite in Quezon City.

• Amenable to shifting schedules, including night shifts.

• Legally eligible to work in the Philippines and able to provide a valid work visa where applicable.

• Non-Filipino applicants with a valid Temporary Resident Visa may also be considered, subject to applicable work authorization requirements.

• Available to start as soon as possible.

Preferred Qualifications

• Previous experience in collections, accounts receivable, or customer account management.

• Understanding of the Order-to-Cash (O2C) process.

• Experience handling billing inquiries, payment follow-ups, account disputes, or financial customer service.

• Strong customer service, communication, problem-solving, and interpersonal skills.

Salary and Benefits

• Monthly salary ranging from PHP 60,946 to PHP 113,346, negotiable based on qualifications and experience.

• PHP 20,000 sign-on bonus.

• Additional incentives.

• Health insurance.

• Life insurance.

• Paid training.

• Free parking.

• Company events.

• Opportunity for promotion to permanent employment, subject to company policies and eligibility.

Candidate Pre-Screening Questions

1. Describe your Khmer language proficiency.

2. Can you speak Khmer fluently and communicate professionally? (Yes/No)

3. What is your current location?

4. What is your nationality?

5. What type of visa or work authorization do you currently hold?

6. Do you have previous experience with the Order-to-Cash (O2C) process? If yes, please describe.

7. Do you have previous collections or accounts receivable experience?

8. What is your last drawn salary?

9. What is your expected salary?

10. What is your notice period?

11. Are you willing to work onsite in Quezon City on a shifting or night-shift schedule?

12. Are you available to start immediately?

Important: Candidates must demonstrate fluent Khmer communication skills, possess the appropriate authorization to work in the Philippines, and be available for the required onsite and shifting work arrangements.