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Application Support & Operations: 

• Provide Level 2 and Level 3 application support for Kyriba and its associated integrations, ensuring operational stability and timely issue resolution. 
• Monitor application health, service availability, system performance, and integration processing to proactively identify and address issues. 
• Investigate, troubleshoot, and resolve production incidents while conducting comprehensive root cause analysis and implementing preventive measures. 
• Coordinate incident management and resolution activities with vendors, banking partners, and cross-functional teams, including ERP, Treasury, Data & Analytics,
  
  and Integration teams. 
• Support application upgrades, platform releases, system maintenance activities, and continuous enhancements to improve reliability and performance. 
• Maintain operational documentation, knowledge articles, support procedures, and service records to support effective service delivery.
  
  
  
  

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Integration Management:

• Support, maintain, and enhance integrations between Kyriba and enterprise applications, ensuring reliable and secure information exchange. 
• Monitor and support inbound and outbound interfaces, managed file transfers, and batch processing activities. 
• Analyze and resolve interface failures, data synchronization issues, and integration-related incidents across interconnected systems. 
• Ensure the integrity, accuracy, and availability of treasury-related data flows across multiple business and technology platforms. 
• Participate in integration design reviews, testing activities, deployment planning, and post-implementation support. 
• Collaborate with Infrastructure, Technology Operations & Foundation (ITOF), 
• Cybersecurity, Architecture, and vendor teams to ensure integration solutions align with enterprise standards and operational requirements. 
• Support integrations with external treasury and market data providers, including Bloomberg, FXall, State Street, and other banking or treasury-related platforms. 
• Assist in troubleshooting connectivity, file transmission, authentication, and data exchange issues with external partners and financial institutions.
  
  
  
  

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Delivery & Continuous Improvement:

• Participate in Agile and SAFe delivery ceremonies, including planning, backlog refinement, sprint execution, and release activities. 
• Contribute to requirements analysis, solution design, testing, implementation, and deployment activities for system enhancements and projects. 
• Identify and implement automation opportunities to improve operational efficiency, support processes, monitoring capabilities, and treasury workflows. 
• Support continuous improvement initiatives by recommending process optimizations, technology enhancements, and service maturity improvements.
  
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Required Skills:

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Finance Technology, or a related discipline, or equivalent
  
  professional experience. 
• Experience supporting Treasury Management Systems (preferably Kyriba), ERP platforms such as SAP S/4HANA or SAP ECC, or other business-critical financial
  
  applications. 
• Demonstrated experience supporting system integrations, including API-based, messaging-based, and file-based data exchanges. 
• Experience troubleshooting end-to-end business and technical processes across applications, middleware, networks, vendors, and external partners. 
• Understanding of secure file transmission and encryption technologies, including PGP encryption, SSH, digital certificates, public/private key management, and
  
  related security controls. 
• Familiarity with IT governance, audit controls, SOX compliance requirements, change management processes, access management, and segregation-of-duties
  
  principles. 
• Experience supporting application testing activities, including upgrades, patches, interface changes, security implementations, and technical enhancements. 
• Ability to evaluate and assess the impact of application changes, integration modifications, infrastructure updates, and platform upgrades. 
• Previous Kyriba integration or technical support experience is highly desirable.
  
  
  
  

Preferred Skills:

• Knowledge of Kyriba Treasury Management processes, functionality, and system administration. 
• Understanding of integrations among Kyriba, SAP ERP platforms, Data & Analytics solutions, Azure services, and Treasury/Cash Management ecosystems. 
• Knowledge of external financial platforms, including Bloomberg, FXall, State Street, and other treasury service providers. 
• Experience supporting Data & Analytics reporting and financial data integration solutions. 
• Experience collaborating with business stakeholders and supporting business-facing applications. 
• Knowledge of cybersecurity practices, operational resilience, business continuity, and disaster recovery planning. 
• Experience and knowledge on the below skills
  
  
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Devops & Release Management​

• Release and deployment management 
• Source control and version management practices 
• Test planning, execution, and validation processes 
• Environment management and production release support
  
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Technical Troubleshooting Expertise

• Root Cause Analysis (RCA) 
• Application and Integration Monitoring 
• Log Analysis and Diagnostic Investigation 
• Incident and Problem Management  
• Performance Monitoring and Optimization 
• Interface and Integration Failure Resolution 
• End-to-End Transaction Flow Analysis
  
  
  
  

Security & Compliance:

• Data protection and encryption technologies 
• Banking and treasury security controls 
• Identity and Access Management (IAM) 
• Audit, regulatory, and compliance requirements 
• SOX and financial systems governance 
• Secure integration and data transmission practices
  
  
  
  

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Professional Competencies:

• Stakeholder Management 
• Vendor and Third-Party Relationship Management 
• Cross-Functional Collaboration 
• Communication and Facilitation Skills 
• Analytical Problem Solving and Critical Thinking 
• Continuous Improvement Mindset 
• Risk Identification, Assessment, and Mitigation 
• Planning, Prioritization, and Execution Excellence