Work Setup: Hybrid – Makati City

Shift: Mid Shift (3:00 PM – 12:00 AM)

Experience: 5+ Years

Headcount: 1

KEY RESPONSIBILITIES

1. Application Support & Operations

- Provide Level 2 and Level 3 application support for Kyriba and its associated integrations, ensuring operational stability and timely issue resolution.

- Monitor application health, service availability, system performance, and integration processing to proactively identify and address issues.

- Investigate, troubleshoot, and resolve production incidents while conducting comprehensive root cause analysis and implementing preventive measures.

- Coordinate incident management and resolution activities with vendors, banking partners, and cross-functional teams, including ERP, Treasury, Data & Analytics, and Integration teams.

- Support application upgrades, platform releases, system maintenance activities, and continuous enhancements to improve reliability and performance.

- Maintain operational documentation, knowledge articles, support procedures, and service records to support effective service delivery.

2. Integration Management

- Support, maintain, and enhance integrations between Kyriba and enterprise applications, ensuring reliable and secure information exchange.

- Monitor and support inbound and outbound interfaces, managed file transfers, and batch processing activities.

- Analyze and resolve interface failures, data synchronization issues, and integration-related incidents across interconnected systems.

- Ensure the integrity, accuracy, and availability of treasury-related data flows across multiple business and technology platforms.

- Participate in integration design reviews, testing activities, deployment planning, and post-implementation support.

- Collaborate with Infrastructure, Technology Operations & Foundation (ITOF), Cybersecurity, Architecture, and vendor teams to ensure integration solutions align with enterprise standards and operational requirements.

- Support integrations with external treasury and market data providers, including Bloomberg, FXall, State Street, and other banking or treasury-related platforms.

- Assist in troubleshooting connectivity, file transmission, authentication, and data exchange issues with external partners and financial institutions.

3. Delivery & Continuous Improvement

- Participate in Agile and SAFe delivery ceremonies, including planning, backlog refinement, sprint execution, and release activities.

- Contribute to requirements analysis, solution design, testing, implementation, and deployment activities for system enhancements and projects.

- Identify and implement automation opportunities to improve operational efficiency, support processes, monitoring capabilities, and treasury workflows.

- Support continuous improvement initiatives by recommending process optimizations, technology enhancements, and service maturity improvements.

REQUIRED SKILLS

- Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Finance Technology, or a related discipline, or equivalent professional experience.

- Experience supporting Treasury Management Systems (preferably Kyriba), ERP platforms such as SAP S/4HANA or SAP ECC, or other business-critical financial applications.

- Demonstrated experience supporting system integrations, including API-based, messaging-based, and file-based data exchanges.

- Experience troubleshooting end-to-end business and technical processes across applications, middleware, networks, vendors, and external partners.

- Understanding of secure file transmission and encryption technologies, including PGP encryption, SSH, digital certificates, public/private key management, and related security controls.

- Familiarity with IT governance, audit controls, SOX compliance requirements, change management processes, access management, and segregation-of-duties principles.

- Experience supporting application testing activities, including upgrades, patches, interface changes, security implementations, and technical enhancements.

- Ability to evaluate and assess the impact of application changes, integration modifications, infrastructure updates, and platform upgrades.

- Previous Kyriba integration or technical support experience is highly desirable.

PREFERRED SKILLS

- Knowledge of Kyriba Treasury Management processes, functionality, and system administration.

- Understanding of integrations among Kyriba, SAP ERP platforms, Data & Analytics solutions, Azure services, and Treasury/Cash Management ecosystems.

- Knowledge of external financial platforms, including Bloomberg, FXall, State Street, and other treasury service providers.

- Experience supporting Data & Analytics reporting and financial data integration solutions.

- Experience collaborating with business stakeholders and supporting business-facing applications.

- Knowledge of cybersecurity practices, operational resilience, business continuity, and disaster recovery planning.

- Experience and knowledge in the following areas:

DevOps & Release Management

- Release and deployment management

- Source control and version management practices

- Test planning, execution, and validation processes

- Environment management and production release support

Technical Troubleshooting Expertise

- Root Cause Analysis (RCA)

- Application and Integration Monitoring

- Log Analysis and Diagnostic Investigation

- Incident and Problem Management

- Performance Monitoring and Optimization

- Interface and Integration Failure Resolution

- End-to-End Transaction Flow Analysis

Security & Compliance

- Data protection and encryption technologies

- Banking and treasury security controls

- Identity and Access Management (IAM)

- Audit, regulatory, and compliance requirements

- SOX and financial systems governance

- Secure integration and data transmission practices

Professional Competencies

- Stakeholder Management

- Vendor and Third-Party Relationship Management

- Cross-Functional Collaboration

- Communication and Facilitation Skills

- Analytical Problem Solving and Critical Thinking

- Continuous Improvement Mindset

- Risk Identification, Assessment, and Mitigation

- Planning, Prioritization, and Execution Excellence

- Customer and Business Partnership Focus