We are looking for an experienced Application Support & Operations professional to provide technical support, manage system integrations, troubleshoot production issues, and ensure the stability and performance of Kyriba and its associated enterprise applications. The successful candidate will support system enhancements, integrations, incident resolution, and continuous improvement initiatives while collaborating with internal teams, vendors, and external partners.

Application Support & Operations

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• Provide Level 2 and Level 3 application support for Kyriba and its associated integrations, ensuring operational stability and timely issue resolution.
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• Monitor application health, service availability, system performance, and integration processing to proactively identify and address issues.
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• Investigate, troubleshoot, and resolve production incidents while conducting comprehensive root cause analysis and implementing preventive measures.
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• Coordinate incident management and resolution activities with vendors, banking partners, and cross-functional teams, including ERP, Treasury, Data & Analytics, and Integration teams.
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• Support application upgrades, platform releases, system maintenance activities, and continuous enhancements to improve reliability and performance.
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• Maintain operational documentation, knowledge articles, support procedures, and service records to support effective service delivery.
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Integration Management

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• Support, maintain, and enhance integrations between Kyriba and enterprise applications, ensuring reliable and secure information exchange.
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• Monitor and support inbound and outbound interfaces, managed file transfers, and batch processing activities.
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• Analyze and resolve interface failures, data synchronization issues, and integration-related incidents across interconnected systems.
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• Ensure the integrity, accuracy, and availability of treasury-related data flows across multiple business and technology platforms.
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• Participate in integration design reviews, testing activities, deployment planning, and post-implementation support.
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• Collaborate with Infrastructure, Technology Operations & Foundation (ITOF), Cybersecurity, Architecture, and vendor teams to ensure integration solutions align with enterprise standards and operational requirements.
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• Support integrations with external treasury and market data providers, including Bloomberg, FXall, State Street, and other banking or treasury-related platforms.
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• Assist in troubleshooting connectivity, file transmission, authentication, and data exchange issues with external partners and financial institutions.
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Delivery & Continuous Improvement

• Participate in Agile and SAFe delivery ceremonies, including planning, backlog refinement, sprint execution, and release activities.
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• Contribute to requirements analysis, solution design, testing, implementation, and deployment activities for system enhancements and projects.
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• Identify and implement automation opportunities to improve operational efficiency, support processes, monitoring capabilities, and treasury workflows.
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• Support continuous improvement initiatives by recommending process optimizations, technology enhancements, and service maturity improvements.
  

Required Skills

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Finance Technology, or a related discipline, or equivalent professional experience.
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• Experience supporting Treasury Management Systems (preferably Kyriba), ERP platforms such as SAP S/4HANA or SAP ECC, or other business-critical financial applications.
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• Demonstrated experience supporting system integrations, including API-based, messaging-based, and file-based data exchanges.
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• Experience troubleshooting end-to-end business and technical processes across applications, middleware, networks, vendors, and external partners.
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• Understanding of secure file transmission and encryption technologies, including PGP encryption, SSH, digital certificates, public/private key management, and related security controls.
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• Familiarity with IT governance, audit controls, SOX compliance requirements, change management processes, access management, and segregation-of-duties principles.
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• Experience supporting application testing activities, including upgrades, patches, interface changes, security implementations, and technical enhancements.
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• Ability to evaluate and assess the impact of application changes, integration modifications, infrastructure updates, and platform upgrades.
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• Previous Kyriba integration or technical support experience is highly desirable.
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Preferred Skills

• Knowledge of Kyriba Treasury Management processes, functionality, and system administration.
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• Understanding of integrations among Kyriba, SAP ERP platforms, Data & Analytics solutions, Azure services, and Treasury/Cash Management ecosystems.
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• Knowledge of external financial platforms, including Bloomberg, FXall, State Street, and other treasury service providers.
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• Experience supporting Data & Analytics reporting and financial data integration solutions.
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• Experience collaborating with business stakeholders and supporting business-facing applications.
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• Knowledge of cybersecurity practices, operational resilience, business continuity, and disaster recovery planning.
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• Experience and knowledge in the following skills:
  
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DevOps & Release Management

• Release and deployment management
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• Source control and version management practices
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• Test planning, execution, and validation processes
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• Environment management and production release support

Technical Troubleshooting Expertise

• Root Cause Analysis (RCA)
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• Application and Integration Monitoring
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• Log Analysis and Diagnostic Investigation
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• Incident and Problem Management
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• Performance Monitoring and Optimization
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• Interface and Integration Failure Resolution
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• End-to-End Transaction Flow Analysis
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Security & Compliance

• Data protection and encryption technologies
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• Banking and treasury security controls
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• Identity and Access Management (IAM)
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• Audit, regulatory, and compliance requirements
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• SOX and financial systems governance
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• Secure integration and data transmission practices
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Professional Competencies

• Stakeholder Management
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• Vendor and Third-Party Relationship Management
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• Cross-Functional Collaboration
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• Communication and Facilitation Skills
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• Analytical Problem Solving and Critical Thinking
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• Continuous Improvement Mindset
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• Risk Identification, Assessment, and Mitigation
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• Planning, Prioritization, and Execution Excellence
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• Customer and Business Partnership Focus
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Pre-Screening Notes

• Highest Educational Attainment:
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• Years of professional experience do you have in IT application support, systems administration, or technical operations?
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• Years of hands-on experience in Kyriba application support, configuration, administration, and integration projects?
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• Last drawn salary:
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• Expected salary:
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• Are you willing and able to work on a hybrid arrangement in Makati City, on a mid-shift?
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• Notice period:
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