Job Details

Qualification 

- Bachelor’s degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field.

- Lean Six Sigma Green Belt certification.

- At least 3–5 years of experience in process improvement, operations, business analysis, or continuous improvement roles.

- BPO/CPO experience.

- Hands-on experience leading Green Belt-level projects using DMAIC, RCA, process mapping, and workflow analysis.

- Strong analytical skills, with the ability to interpret data, identify trends, and translate insights into actionable recommendations.

- Proficiency in Microsoft Excel, PowerPoint, and process documentation tools.

- Experience creating SOPs, process maps, and training materials.

- Strong communication skills, with the ability to present findings clearly to cross-functional teams.

- Ability to collaborate effectively with Operations, Reporting/MIS, and cross-functional partners.

- Strong organizational skills, with the ability to manage multiple projects simultaneously.

Desired Qualifications

- Exposure to Lean, Kaizen, or other continuous improvement methodologies beyond Green Belt level.

- Experience supporting or working alongside Black Belts, Business Excellence Managers, or Transformation teams.

- Familiarity with data visualization tools (e.g., Power BI, Tableau).

- Strong facilitation skills for workshops, huddles, and process reviews.

- Ability to influence stakeholders and drive adoption of new processes.

- Demonstrated success in sustaining improvements through control plans and standardized documentation.

- Experience in business writing, process documentation, and delivering training.

- Strong problem-solving skills, with the ability to work independently and within a team.

Required Certificate/Credentials

- Lean Six Sigma Green Belt Certification.

Recruitment Process

1. Validation

2. Zwayam Profile Creation

3. HR Interview

4. Hiring Manager Interview

5. Onboarding