Job Title: Mandarin Customer Service Executive

Location: Quezon City, Philippines
Work Setup: Onsite
Shift: Rotational / Night Shift
Experience: 0–5 Years

Sign-on Bonus: PHP 20,000 + Incentives

Job Summary

We are hiring fluent Mandarin-speaking Customer Service professionals for an international customer support process. Candidates with or without BPO experience can apply. Strong Mandarin and working English communication skills are required.

Responsibilities

• Handle inbound and outbound customer interactions through voice, chat and email.

• Provide customer support in Mandarin and English.

• Handle account, billing, service and product-related queries.

• Resolve customer concerns professionally and efficiently.

• Maintain accurate records of customer interactions.

• Meet quality, productivity, attendance and customer satisfaction targets.

• Build positive customer relationships through effective communication and problem-solving.

Requirements

• Fluent Mandarin language proficiency is mandatory.

• Working knowledge of English is required.

• BPO experience is preferred but not mandatory.

• Collections experience is an advantage.

• Knowledge of Order-to-Cash (O2C) is an advantage.

• Must be legally eligible to work in the Philippines with a valid work visa.

• Temporary Resident Visa may be accepted for eligible non-Filipino applicants.

• Available to join ASAP.

Benefits

• PHP 20,000 Sign-on Bonus

• Incentives

• Health Insurance

• Life Insurance

• Paid Training

• Company Events

• Free Parking

• Career Growth Opportunities