Job title : Multilingual Customer Service Representative – Mandarin

Work Location: Quezon City, Philippines
Work Setup: Onsite
Work Schedule: Shifting / Night Shift
​Job Description :

We are looking for fluent Mandarin-speaking professionals to join our customer support team in Quezon City. The ideal candidates should be able to communicate confidently in Mandarin in a professional environment, understand complex conversations, and provide effective customer assistance. Working knowledge of English is also required for training and internal systems.

Key Responsibilities :

1. Handle inbound and outbound customer interactions through phone, chat, email, and other support channels.

2. Assist customers with account inquiries, service requests, billing concerns, product information, and general support needs in Mandarin and English.

3. Resolve customer concerns efficiently while delivering a positive customer experience.

4. Document customer interactions accurately using company systems and tools.

5. Meet quality, productivity, attendance, and customer satisfaction targets while building customer trust and loyalty.

Required Skills : 

1. Fluent Mandarin communication skills, including the ability to understand complex conversations and implied meanings.

2. Working knowledge of English for training and internal systems.

3. Strong customer service, communication, and problem-solving skills.

4. Ability to communicate professionally with customers from diverse cultural backgrounds.

5. Attention to detail and accurate documentation skills.

Qualifications :

• Open to candidates with or without BPO experience.

• Must be fluent in Mandarin and able to use the language effectively in a professional environment.

• Previous collections experience is highly preferred but not mandatory.

• Knowledge of the Order-to-Cash (O2C) process is highly preferred but not mandatory.

• Must be legally eligible to work in the Philippines and hold a valid work visa, where applicable.