JOB QUALIFICATIONS

- Open to candidates with or without BPO experience.

- Must speak Mandarin fluently and spontaneously.

- Able to understand complex conversations, including implied meanings.

- Good working knowledge of English is required for training and internal systems.

- Previous collections experience is an advantage but not required.

- Knowledge of the Order-to-Cash (O2C) process is an advantage but not required.

- Must be legally eligible to work in the Philippines with a valid work visa. Temporary Resident Visa holders may also be considered, subject to eligibility.

JOB RESPONSIBILITIES

- Handle inbound and outbound customer interactions through calls, chats, emails, and other support channels.

- Provide customer support in Mandarin and English.

- Assist with account inquiries, billing concerns, service requests, and product information.

- Resolve customer concerns professionally and efficiently.

- Document customer interactions accurately using company systems.

- Meet quality, productivity, attendance, and customer satisfaction targets.

- Build customer trust through excellent service and problem-solving.

BENEFITS

Health Insurance

Life Insurance

Paid Training

Company Events

Free Parking

Opportunity for Permanent Employment and Career Growth

PRE-SCREENING QUESTIONS

Interested candidates should provide the following information:

1. Mandarin proficiency level:

2. Can you speak Mandarin fluently?

3. Current location:

4. Nationality:

5. Current visa type:

6. Do you have experience with the Order-to-Cash (O2C) process?

7. Last drawn salary:

8. Expected salary:

9. Notice period / Availability to start:

Interested and qualified candidates are encouraged to apply ASAP!