Role Overview

As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements using Microsoft Dynamics 365 Customer Relationship Management (CRM). Your typical day will involve developing and implementing CRM solutions to enhance customer relationships and streamline business processes.


Roles & Responsibilities

Assist in the design of software configuration and customization using Microsoft Dynamics 365 Customer Relationship Management (CRM) to meet business process design and application requirements


Expected to perform independently and become an SME


Required active participation/contribution in team discussions


Contribute to providing solutions to work-related problems


Develop and customize Microsoft Dynamics 365 CRM applications


Integrate CRM applications with other systems and platforms


Provide technical support and troubleshooting for CRM applications


Collaborate with stakeholders to gather requirements and define project scope


Stay updated on the latest CRM technologies and best practices


Qualifications

Educational & Experience Requirements:


Bachelor's Degree in Information Technology, Computer Science, or other related fields – required


3 or more years of experience in Microsoft Dynamics 365 Customer Relationship Management (CRM) – required


Experience in CRM modules such as:


Microsoft Dynamics 365 Customer Service


Microsoft Dynamics 365 Sales


Microsoft Dynamics 365 Field Service


Microsoft Dynamics 365 Customer Insight Journey


Strong understanding of CRM development principles and best practices


Experience in customizing and configuring CRM solutions


Knowledge of CRM integration with other systems and applications


Ability to troubleshoot and resolve technical issues in CRM applications


Hands-on experience with the Power Platform (Power Automate, Power Apps, etc.) – required


Experience with .NET development and familiarity with SQL Server


Flexible to report onsite at any Manila office locations: Alabang, BGC, Cubao, and Mandaluyong City


Additional Requirements:


Open to applicants currently in the Philippines with the right to live and work in this country