QUALIFICATIONS:

Graduate of a Bachelor's Degree in:
o Statistics
o Mathematics
o Engineering
o Business Administration
o Information Technology
o Computer Science"

• 2–4 years of reporting/MIS experience in a BPO environment.
• At least 2 years supporting contact center or WFM operations.
• Experience with Excel-based reporting and dashboard creation.
• Knowledge of contact center/WFM metrics preferred

RECRUITMENT PROCESS:
Initial Interview-SVAR-L2 Interview: MS Teams-L3 Interview: MS Teams


Pre-Screening Notes:
1) Highest Educational Attainment:
2) How many years of experience do you have as an MIS Executive or Analyst in a BPO environment?
3) Years of experience in supporting contact center or WFM operations:
4) How much is your last drawn salary?
5) How much is your expected salary?
6) Are you amenable to working 100% on-site in Quezon City with a shifting schedule?
7) Can you start immediately?