Job title: Monitoring, Observability and Event Management Architect 

Work set up: Hybrid 

Qualifications:  

• Extensive experience in alert integration into ServiceNow ITOM, implementation of SNOW ITOM AIOps and related experience 

• Bachelor’s degree in IT /Computer science/Engineering, or related field. 

• 5+ years of experience in IT monitoring or related technical roles. 

• Strong knowledge in Azure Log Analytics, KQL, Telemetry, APM, Ansible, PowerShell, Automation 

• Proven ability to analyze and resolve complex application and infrastructure issues. 

• Excellent communication and teamwork skills. 

• Extensive experience in alert integration into ServiceNow ITOM 

• 3+ years of experience with IT architecture role and deep understanding of monitoring and application performance management 

• Experience with Azure services. 

• Experience in DevOps and programming languages: Python, PowerShell, C#, JavaScript, SQL. 

• Knowledge of proactive monitoring using Azure services, telemetry, and synthetic transactions. 

• Understanding of network architecture and security: WAN/LAN, TCP/IP, PKI. 

• Familiarity with ITSM processes and tools (e.g., ServiceNow), and compliance processes 

• Have AIOps vision and awareness 

Responsibilities:  

• Lead the design and implementation of enterprise monitoring, observability, and event management solutions. 

• Collaborate with MEMD design leads across various domains including Event Management, Function Apps, Azure Monitor, App Dynamics, Grafana, ThousandEyes, and more. 

• Develop and sustain observability and monitoring standards aligned with enterprise architecture. 

• Design monitoring services for applications across SAAS, IAAS, and PAAS platforms. 

• Engage with business units to gather requirements and deliver cost-effective monitoring solutions. 

• Perform day-to-day design activities and plan for software and automation upgrades. 

• Drive innovation through proof-of-concept initiatives and automation strategies. 

Skills:  

 • SRE Practices: Observability and Monitoring 

 • ServiceNow ITOM Event Management 

 • JavaScript, Python, PowerShell 

 • Azure Fundamentals, Azure Monitor, Azure DataLake, Azure Fabric 

 • API Integration, Ansible 

 • .NET and C# Programming 

 • DevOps and Automation Tools 

 • Grafana, Prometheus, App Dynamics, ThousandEyes, Riverbed, Nobl9 

Pre-screening notes:

• How many years of experience you have in IT monitoring or related technical roles?

• How many years of experience you have with IT architecture role and deep understanding of monitoring and application performance management?

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to work Hybrid in QC with a Night Shift Schedules?

• When are you available to start once hired? Is