Qualifications:

• Extensive experience in alert integration into ServiceNow ITOM, implementation of SNOW ITOM AIOps and related experience

• Bachelor’s degree in IT /Computer science/Engineering, or related field.

• 5+ years of experience in IT monitoring or related technical roles.

• Strong knowledge in Azure Log Analytics, KQL, Telemetry, APM, Ansible, PowerShell, Automation

• Proven ability to analyze and resolve complex application and infrastructure issues.

• Excellent communication and teamwork skills.

• Extensive experience in alert integration into ServiceNow ITOM

• 3+ years of experience with IT architecture role and deep understanding of monitoring and application performance management

• Experience with Azure services.

• Experience in DevOps and programming languages: Python, PowerShell, C#, JavaScript, SQL.

• Knowledge of proactive monitoring using Azure services, telemetry, and synthetic transactions.

• Understanding of network architecture and security: WAN/LAN, TCP/IP, PKI.

• Familiarity with ITSM processes and tools (e.g., ServiceNow), and compliance processes

• Have AIOps vision and awareness

Responsibilities:

• Lead the design and implementation of enterprise monitoring, observability, and event management solutions.

• Collaborate with MEMD design leads across various domains including Event Management, Function Apps, Azure Monitor, App Dynamics, Grafana, ThousandEyes, and more.

• Develop and sustain observability and monitoring standards aligned with enterprise architecture.

• Design monitoring services for applications across SAAS, IAAS, and PAAS platforms.

• Engage with business units to gather requirements and deliver cost-effective monitoring solutions.

• Perform day-to-day design activities and plan for software and automation upgrades.

• Drive innovation through proof-of-concept initiatives and automation strategies.

Skills:

• SRE Practices: Observability and Monitoring

• ServiceNow ITOM Event Management

• JavaScript, Python, PowerShell

• Azure Fundamentals, Azure Monitor, Azure DataLake, Azure Fabric

• API Integration, Ansible

• .NET and C# Programming

• DevOps and Automation Tools

• Grafana, Prometheus, App Dynamics, ThousandEyes, Riverbed, NobI9