WORK SETUP: Onsite – Quezon City

WORK SCHEDULE: Shifting / Night Shift

SALARY: ₱40,000 – ₱119,027.33

SIGN-ON BONUS: ₱20,000 + Incentives

AVAILABILITY: ASAP

Role Overview

We are seeking fluent Mandarin-speaking professionals to join our team as Multilingual Support Specialists. You will handle inbound and outbound customer interactions in Mandarin and English, providing exceptional support across multiple channels.


Key Responsibilities

Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels


Provide customer support in English and Mandarin


Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs


Resolve customer concerns efficiently while delivering a positive customer experience


Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds


Document customer interactions accurately using company systems and tools


Meet quality, productivity, attendance, and customer satisfaction goals


Build trust and customer loyalty through exceptional service and problem-solving


Perform other duties as assigned to support business and operational needs


Qualifications

Open to candidates with or without BPO experience – required


Speak fluently and spontaneously in the Mandarin language – required


Use the language effectively in a professional environment


Understand complex and extended conversations, including implied meanings


Working knowledge of English – required (training and client systems are in English)


The primary language for customer interaction remains the language specified


Previous collections experience is highly preferred but not required


Understanding of the Order-to-Cash (O2C) process is highly preferred but not required


Candidate must be able to work in the Philippines with a valid working visa – required


Also accepts Temporary Resident Visa for non-Filipino applicants


Eligible to work in the Philippines and available to start ASAP


Language Skills:


Fluent in Mandarin – required


Benefits

Company events


Free Parking


Health Insurance


Life Insurance


Paid Training


Promotion to Permanent Employee


Why Join?

Competitive salary: ₱40,000 – ₱119,027.33


₱20,000 Sign-On Bonus + Incentives


Prime Quezon City location


Health Insurance, Life Insurance, Paid Training


Company events and free parking


Promotion to permanent employee