Multilingual Language - Mandarin | IQUOR Quezon City | Onsite | ₱40K-₱119K + ₱20K Sign-On Bonus

*Company:* IQUOR

*Location:* Quezon City - Onsite

*Job Title:* Multilingual Language - Mandarin

*Job Type:* Full-time

*Work Setup:* Onsite in Quezon City

*Work Schedule:* Shifting / Night Shift

*Salary:* ₱40,000 to ₱119,027.33

*Sign-On Bonus:* ₱20,000 + Incentives

*Availability:* ASAP

*Hires:* 20 Heads

Job Overview

IQUOR is hiring 20 Mandarin Multilingual Agents in Quezon City! You will provide customer support in Mandarin and English for an international client, handling inbound and outbound interactions via phone, chat, and email.

Open to candidates WITH or WITHOUT BPO experience - if you are fluent in Mandarin, we want you! Previous collections experience and Order-to-Cash (O2C) knowledge are a plus but not required.

Key Responsibilities

- *Multilingual Support:* Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels

- *Mandarin & English Support:* Provide customer support in English and Mandarin Language

- *Account Assistance:* Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs

- *Issue Resolution:* Resolve customer concerns efficiently while delivering a positive customer experience

- *Cross-Cultural Communication:* Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds

- *Documentation:* Document customer interactions accurately using company systems and tools

- *Performance Goals:* Meet quality, productivity, attendance and customer satisfaction goals

- *Customer Loyalty:* Build trust and customer loyalty through exceptional service and problem-solving

- *Other Duties:* Perform other duties as assigned to support business and operational needs

Qualifications

- *Language:* Fluent in Mandarin - Speak fluently and spontaneously, use language effectively in a professional environment, understand complex and extended conversations including implied meanings

- *English:* Working knowledge of English is needed; training and client systems are in English

- *Experience:* Open to candidates with or without BPO experience

- *Preferred:* Previous collections experience is highly preferred but not required

- *Preferred:* Understanding of the Order-to-Cash (O2C) process is highly preferred but not required

- *Work Eligibility:* Candidate must be able to work in PH and with a valid working VISA. Also accepts Temporary Resident Visa for non-Filipino applicants. Eligible to work in the Philippines and available to start ASAP

- *Work Setup:* Willing to work onsite in Quezon City on shifting / night shift schedule

Benefits

- *Competitive Salary:* ₱40,000 to ₱119,027.33 (based on experience and proficiency)

- *Sign-On Bonus:* ₱20,000 + Incentives

- *Company Events*

- *Free Parking*

- *Health Insurance*

- *Life Insurance*

- *Paid Training*

- *Promotion to Permanent Employee*