Job Title: Multilingual Service Desk Analyst - Dutch and French (Trilingual)

Category: Service Desk / End User Services

Work Setup: Onsite in One World Square, McKinley Hill, Taguig City

Work Schedule: Shifting

Salary: Open Budget

Note: Client can process a working visa, but also prefers someone with a Permanent Resident Visa or Temporary Resident Visa

Qualifications:

- With or Without Service Desk Experience

- Can speak, read, and write in Dutch and French

- Willing to work 100% onsite

- Strong communication skills

- Technical troubleshooting

- Help Desk / IT Services

- Candidates must have technical support or service desk experience

Position Description:

- Resolving issues utilizing excellent customer service skills, problem-solving skills, and technical skills

- Thinking and reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction

- Receive and respond to user inquiries and requests via telephone, email, and case tracking system professionally and with speed, accuracy and proficiency

- Produce quality work and results

- Ensure fast and accurate turnaround of work

- Solve problems using agreed-upon procedures

- Develop a comprehensive understanding and mastery of all tools

- Remain updated on products, policy, procedure, and other important operational issues

- Perform other duties as assigned

- Work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer

- Follow agreed escalation procedures

- Come in on time and on the scheduled shift and breaks assigned by the people manager

- Follow rest day schedule as assigned

- Assist the Service Desk Specialist in processing non-complex work orders, service request as necessary, and support requirements assigned by the Service Desk management team or Service Desk Manager