JOB OVERVIEW

We are looking for a skilled and experienced Trainer – Order to Cash (O2C) to support our BFSI program. The successful candidate will be responsible for facilitating training sessions, developing learning materials, coaching trainees, and ensuring employees have a strong understanding of Order-to-Cash processes and operational requirements.

The ideal candidate must have hands-on O2C experience, excellent communication and facilitation skills, and the ability to deliver effective training in a fast-paced BPO environment.

Salary up to 50k

KEY RESPONSIBILITIES

• Support Order-to-Cash (O2C) operations by delivering effective process training.

• Explain O2C workflows, procedures, policies, and process requirements clearly.

• Develop and prepare training materials, presentations, process guides, and job aids.

• Conduct knowledge assessments, practical exercises, and training evaluations.

• Monitor trainee performance and provide constructive coaching and feedback.

• Identify knowledge gaps and implement appropriate learning interventions.

• Collaborate with Operations, Quality Assurance, and other stakeholders to identify training needs and improve performance.

• Ensure training materials are updated and aligned with operational process changes.

• Communicate effectively with internal and global stakeholders when required.

QUALIFICATIONS & REQUIREMENTS

• At least 1 year of relevant BPO work experience.

• Mandatory hands-on experience in Order-to-Cash (O2C) processes.

• Experience in shared services, BPO, Global Capability Centers (GCCs), or captive operations is preferred.

• Strong facilitation, presentation, communication, and coaching skills.

• Experience developing and delivering O2C training programs is an advantage.

• Background in BFSI or financial services operations is preferred.

• Experience supporting international teams or working with global clients is an advantage.

• Must be willing to work onsite in Alabang on a night shift, with possible weekend schedules.

• Must be available to start ASAP.