Gratitude India

Operations Supervisor

1 - 2 year(s)

Philippines - Manila (Alabang Muntinlupa City, Pasay City)

Job Description

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Role: Operations Manager

Timings: Rotational Shifts (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: ITES / BPO / Customer Service

Process: Voice

Key Skills:

Operation Supervisor
BPO/ITES

Account : Travel and Hospitality
Work Setup: Onsite in MOA
Shift: Shifting schedule.
Salary Package: 35k - 40k

Job Description:

Manage a team of customer service representatives, providing coaching, training and performance feedback
Monitor and analyze team and individual performance metrics to identify areas for improvement
Implement effective quality assurance processes and provide feedback to drive operational excellence
Collaborate with department heads to optimize workflows and implement new policies or procedures
Foster a positive, motivating team environment to support high staff engagement and retention
Identify and address any operational issues, escalating to senior management as needed
Ensure full compliance with client requirements, contractual obligations and internal policies

Requirements :
Minimum 1-2 years' experience in a contact center operations supervisory role(BPO)
Strong people management skills with the ability to lead, motivate and develop a team
Excellent verbal and written communication skills, with the ability to liaise effectively at all levels
Problem-solving mindset with a keen eye for detail and a focus on continuous improvement
Proficient in using contact center software and reporting tools
Understanding of contact center metrics and the ability to drive performance improvements
Familiarity with compliance and quality assurance processes in a contact center environment
Immediate start available

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Tiwa Lola

Recruiter - Gratitude India

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