Outbound Sales Leader (Manager)

Account/Program: Norwegian Cruise Line Holdings
Location: MOA, Philippines
Work Setup: Work Onsite
Shift: Shifting Schedule (11 PM onwards, B&M)
Target Start Date: ASAP
Salary: ₱130,000 – ₱160,000

Role Overview

We are looking for an experienced Outbound Sales Leader / Operations Manager to lead an outbound sales account within a BPO/contact-center environment.

The role will be responsible for sales performance, team leadership, operational delivery, coaching, process improvement, and execution of short- to medium-term business priorities.

Key Responsibilities

• Lead and manage an Outbound Sales team in a BPO/contact-center environment.

• Drive achievement of sales, productivity, quality, and operational performance targets.

• Manage outbound sales activities including cross-selling, upselling, lead conversion, and new customer acquisition.

• Monitor sales performance and identify opportunities to improve conversion, revenue, productivity, and customer experience.

• Coach, mentor, and develop Sales Specialists and team leaders to achieve business objectives.

• Take ownership of team performance, employee engagement, and the full employee lifecycle.

• Develop and implement short- to medium-term operational strategies and initiatives.

• Establish and maintain effective sales processes, policies, and performance standards.

• Handle complex operational and sales issues and act as a key decision-maker within the area of responsibility.

• Drive process improvements and develop solutions for complex projects and business activities.

• Collaborate with internal stakeholders to ensure effective program delivery.

• Provide regular performance updates, insights, and action plans to senior management.

• Ensure compliance with company policies, processes, and quality standards.

Required Qualifications

• 2–5 years of experience as an Operations Manager (OM) or Senior Operations Manager (SOM).

• Mandatory experience managing an Outbound Sales account in a BPO/contact-center environment.

• Strong understanding of telesales, outbound sales, cross-selling, upselling, lead management, and sales conversion.

• Proven experience leading large teams and managing multiple levels of employees.

• Strong coaching, mentoring, and people-management skills.

• Experience in developing and implementing operational processes and performance standards.

• Strong analytical, decision-making, communication, and problem-solving skills.

• Ability to work in a fast-paced BPO environment and manage shifting priorities.

• Willingness to work onsite at MOA.

• Willingness to work a shifting schedule starting from 11 PM onwards.

• Immediate availability is preferred.

Important Eligibility

Former Teleperformance employees are not eligible for rehire, either directly or through a third party.

Pre-Screening Questions

Candidates will be required to provide:

• Total BPO Experience

• Outbound Sales Experience

• Operations Manager Experience

• Last Drawn Salary

• Expected Salary

• Notice Period / Availability to Start

Questionnaire

Please complete the questionnaire as part of the application process:

Questionnaire Link: ​https://myglit.com/lateral/cref/6de147d572