Teleperformance Vertis North | Quality Assurance Analyst – Healthcare Account*  

*Location:* Vertis North, Quezon City, Philippines | *

Work Setup: Onsite, *Start Date:* July 13, 2026

Salary & Benefits  

- Package: Up to PHP 21,000/month  

- Onsite Night Shift EST | HMO + Government benefits  

- Training, coaching, and career development programs  

*Note: Former Teleperformance employees are not eligible for rehire – direct or through third party*

Job Description

Monitor and evaluate the quality of inbound and outbound customer interactions across calls, email, and chat for a Healthcare account. Ensure accuracy and compliance with quality standards, document performance metrics, and support coaching and development for associates.

*Key Responsibilities*  

- Quality Monitoring: Evaluate customer interactions vs quality standards and compliance protocols  

- Documentation: Record quality issues and performance measures for management reporting  

- Feedback & Coaching: Provide actionable feedback to support associate training and continuous improvement  

- Operational Excellence: Share best practices and contribute to process refinement  

- *Mentorship:* Act as a subject matter expert and guide junior team members when needed  

Required Qualifications & Skills  

- *Experience:Minimum 1 year experience in Healthcare QA. Relevant Healthcare field experience required  

- BPO Experience: BPO-aligned experience preferred  

- *Education: College graduate preferred. Undergraduate candidates with relevant experience will be considered  

- Schedule:Must be available for night-shift schedule 

Location:Must be willing to work onsite at TP Vertis, Quezon City  

- *Competencies: Strong analytical skills to interpret data, identify trends, and drive quality improvements  

- *Start Date:Must be able to start on or before July 13, 2026