We are looking for a detail-oriented Quality Assurance Analyst to support Order-to-Cash (O2C) operations within a BFSI account. The role focuses on evaluating transaction accuracy, ensuring compliance with established processes, identifying quality gaps, and recommending improvements to enhance operational performance.

Key Responsibilities

- Conduct quality checks and audits of O2C transactions to ensure accuracy, completeness, and compliance with established procedures.

- Evaluate transaction processing against standard operating procedures, client requirements, and quality guidelines.

- Identify recurring errors, process gaps, and improvement opportunities.

- Document audit findings and provide actionable feedback to Operations teams.

- Analyze quality results and trends to identify root causes and recommend corrective actions.

- Prepare quality reports and maintain accurate audit records.

- Participate in quality calibration sessions to ensure consistent evaluation standards.

- Collaborate with Operations and other stakeholders to address quality issues and improve process performance.

- Support continuous improvement initiatives to enhance accuracy, efficiency, and compliance.

Qualifications

- At least 1 year of relevant work experience.

- Hands-on experience in Order-to-Cash (O2C) processes is mandatory.

- BFSI or financial services background is required.

- Experience in shared services, BPO, Global Capability Centers (GCCs), or captive operations is preferred.

- Strong analytical skills and attention to detail.

- Good communication, documentation, and problem-solving skills.

- Previous experience in quality assurance, transaction auditing, or process compliance is an advantage.

- Experience working with global stakeholders or international teams is preferred but not mandatory.

- Willing to work onsite in Alabang on a night shift, with possible weekend schedules.

Pre-Screening Notes – O2C Quality Assurance Analyst (QA)

1. Educational Attainment:

2. Total Years of BPO Experience:

3. Years of Order-to-Cash (O2C) Experience:

4. Years of Quality Assurance Experience:

5. BFSI/Financial Services Experience:

6. Last Drawn Salary:

7. Expected Salary: