RCM Operations Manager

Location: TP Alphaland, Magallanes, Makati, Philippines
Work Setup: Onsite
Shift: Night Shift
Target Start Date: October 5, 2026
Salary: Confidential / Internal

Position Overview

We are looking for an experienced RCM Operations Manager to provide strategic and operational leadership for a healthcare Revenue Cycle Management (RCM) program. The role will own service delivery, operational performance, client governance, cost efficiency, and leadership development.

Key Responsibilities

Strategic Operations & Service Delivery

• Oversee end-to-end RCM operations and ensure achievement of contractual SLAs, KPIs, and financial targets.

• Partner with WFM on forecasting, capacity planning, staffing optimization, and scheduling.

• Identify operational risks and implement data-driven solutions and process improvements.

People Leadership

• Lead, mentor, and develop Supervisors, Assistant Managers, and support teams.

• Drive employee engagement, accountability, retention, and leadership development.

• Establish performance management and career development frameworks.

Client & Stakeholder Management

• Act as the primary operational contact for client stakeholders.

• Lead WBR, MBR and QBR discussions with operational metrics, trends, and improvement initiatives.

• Manage client escalations, service recovery, and operational alignment.

Quality, Compliance & Transformation

• Drive Lean/Six Sigma, automation, and continuous improvement initiatives.

• Ensure compliance with HIPAA, healthcare data privacy, and internal quality standards.

• Oversee audit readiness and collaborate with HR, IT, Finance, Training, QA, and WFM.

Required Qualifications

• 5+ years of progressive BPO leadership experience, including significant experience managing Healthcare RCM campaigns at a managerial level.

• Experience managing large teams and multiple LOBs.

• Strong knowledge of RCM metrics, financial analytics, capacity planning, and WFM.

• Proven client management and governance experience.

• Excellent executive communication, strategic thinking, and change management skills.

Important Eligibility

• Former Teleperformance employees are not eligible for rehire, directly or through a third party.

• Must be willing to work onsite at TP Alphaland, Magallanes, Makati.

• Must be willing to work the night shift.

• Target joining date: October 5, 2026.

Interview Process

Validation → 3-Level Interview Process

Candidate Questionnaire

Please complete the questionnaire to proceed with the screening process:

Questionnaire Link: https://myglit.com/lateral/cref/e38f8baf3e