Job Title: RCM Operations Manager

Work Location: Alphaland, Magallanes, Makati, Philippines
Work Setup: Onsite
Work Shift: Night Shift
Employment Type: Full-Time
Experience: 5+ Years of Progressive BPO Leadership Experience 

Job description : 

We are looking for an experienced RCM Operations Manager to provide strategic and operational leadership for a healthcare Revenue Cycle Management (RCM) program. The role will own end-to-end service delivery, operational performance, client governance, cost efficiency, compliance, and leadership development while ensuring adherence to U.S. healthcare and BPO standards.

Key Responsibilities

1. Oversee end-to-end RCM operations, ensuring achievement of contractual SLAs, KPIs, financial targets, and operational objectives across multiple lines of business.

2. Lead and develop Supervisors and support teams while driving employee engagement, accountability, retention, performance management, and leadership development.

3. Manage client relationships, business reviews including WBR/MBR/QBR, operational escalations, service recovery plans, and strategic initiatives.

4. Partner with WFM on forecasting, capacity planning, staffing optimization, and schedule alignment while using data to identify operational risks and process bottlenecks.

5. Drive continuous improvement, automation, quality, audit readiness, and compliance initiatives, including HIPAA and healthcare data privacy requirements.

Required Skills : 

1. Healthcare RCM Operations – Strong experience managing large-scale Healthcare RCM campaigns and multiple LOBs.

2. Operations & Performance Management – Expertise in SLAs, KPIs, scorecards, financial analytics, capacity planning, and workforce optimization.

3. Client & Stakeholder Management – Strong experience handling client governance, WBR/MBR/QBR, escalations, and service recovery.

4. Leadership & Change Management – Proven ability to lead large teams, develop leadership pipelines, and drive organizational change.

5. Healthcare Compliance & Process Improvement – Knowledge of HIPAA, healthcare data privacy, Lean/Six Sigma, quality, audits, and automation.

Qualifications : 

• 5+ years of progressive leadership experience in BPO operations.

• Significant managerial-level experience managing Healthcare RCM campaigns – mandatory.

• Proven experience managing large teams and multiple lines of business.

• Strong knowledge of RCM metrics, financial analytics, capacity planning, and WFM.

• Experience with client management and WBR/MBR/QBR governance.

• Knowledge of HIPAA, healthcare data privacy, audit readiness, and quality frameworks.

• Strong executive communication, strategic thinking, problem-solving, and change management skills.

• Stable career history required: minimum 2 years of tenure in previous roles.

• Candidates with multiple previous roles lasting less than 2 years should not be endorsed.

Important Notes :  

• Work Setup : Onsite
• Former employees of Teleperformance are not eligible for rehire, either directly or through a third party.