Job Title: RCM Operations Supervisor

Work Location: Alphaland, Magallanes, Makati, Philippines
Work Setup: Onsite
Work Shift: Night Shift
Employment Type: Full-Time
Experience: 2–3 Years of BPO Experience with RCM Operations

Job Description : 

We are looking for an experienced RCM Operations Supervisor to lead, coach, and supervise a team of Revenue Cycle Management professionals in a high-volume BPO environment. The role will focus on daily operations, team performance, quality, productivity, SLA/TAT adherence, coaching, and compliance with healthcare and client requirements.

Key Responsibilities  : 

1. Supervise daily RCM floor operations, conduct team huddles, manage workflow distribution, monitor attendance and schedule adherence, and resolve operational escalations.

2. Monitor team performance across Productivity, QA, SLA compliance, and TAT, analyze performance trends, and implement corrective action plans.

3. Conduct regular coaching, 1-on-1 sessions, performance evaluations, and development discussions while supporting new RCM associates through nesting and production transition.

4. Partner with QA and Training teams to identify performance and training gaps and provide operational refreshers on RCM processes and client-specific guidelines.

5. Ensure compliance with HIPAA, data privacy, client security protocols, documentation requirements, audits, and internal quality reviews.

Required Skills  : 

1. RCM Operations – Strong knowledge of end-to-end Revenue Cycle Management processes.

2. BPO Team Leadership – Experience supervising and coaching RCM teams in a BPO environment.

3. Performance & Quality Management – Strong understanding of productivity, QA, SLA, TAT, performance reporting, and corrective actions.

4. Healthcare Compliance – Knowledge of HIPAA, data privacy, security protocols, and audit requirements.

5. Analytical & Communication Skills – Strong problem-solving, analytical, communication, and stakeholder management abilities.

Qualifications   : 

• Minimum 2–3 years of BPO experience with dedicated hands-on RCM experience – Non-Negotiable.

• Prior supervisory/leadership experience as a Team Leader, Operations Supervisor, or SME in a BPO environment.

• Strong working knowledge of RCM processes including Billing, Collections, Accounts Receivable, Claims Submission, Denials, and Appeals.

• Experience managing team productivity, quality, SLA, and TAT.

• Strong coaching, mentoring, performance management, and problem-solving skills.

• Knowledge of HIPAA and healthcare data privacy requirements.

• Ability to work onsite and on a night shift.

Important Notes  : 

• Site: Alphaland, Magallanes, Makati

• Work Setup: Onsite

• Shift: Night Shift

• Former employees of Teleperformance are not eligible for rehire, either directly or through a third party.