Job Title: Real-Time Analyst

Vertical: UK Financial Customer Service

Work Setup: 100% onsite in Eton Centris, Quezon City

Work Shift: Shifting

Salary: Up to 20% hike from last drawn salary + 2400 allowance depending on experience

Start Date: ASAP

Headcount: 2

QUALIFICATIONS:

• Graduate of a Bachelor's Degree

• 1-2 years of work experience in workforce management in a contact center environment

• 2-4 years overall experience

• Banking industry experience is highly preferred

• Exposure to UK/US/AU Banking industry is an advantage

• Good analytical skills

•Excellent in MS Excel & number crunching

• Experience with Workforce Management software (scheduling, performance tracking, reporting)

RECRUITMENT PROCESS:

Initial Interview-SVAR-L2 Interview: MS Teams-L3 Interview: MS Teams

Pre-Screening Notes:

Highest Educational Attainment:

How many years of experience do you have in workforce management in a contact center environment?

Years of banking industry experience:

Do you have exposure to the UK/US/AU Banking industry?

How much is your last drawn salary?

How much is your expected salary?

Are you amenable to working 100% on-site in Quezon City with a shifting schedule?

Can you start immediately?