Renaissance (Insurance) Customer Service Representative | EXL Pasay | Hybrid After 3 Mos | Up to ₱24K + ₱22K SOB

*Company:* EXL

*Location:* Pasay City - Hybrid Setup

*Account:* Renaissance (Insurance)

*Job Type:* Full-time | Voice Account

*Salary:* Up to ₱24,000 Package

*Sign-On Bonus (SOB):* ₱22,000

*Schedule:* To be discussed upon application

Job Overview

We are hiring Customer Service Representatives for the Renaissance Insurance Account at EXL Pasay. You will handle voice calls for an Insurance client, assisting customers with policy inquiries, claims, coverage, and general support.

This role offers a HYBRID setup after 3 months based on performance - perfect if you want onsite training with work-from-home flexibility later.

Key Responsibilities

- *Customer Support:* Handle inbound / outbound voice calls for insurance-related inquiries

- *Policy Assistance:* Assist customers with policy details, coverage, billing, and updates

- *Claims Support:* Guide customers through claims process and requirements

- *Issue Resolution:* Resolve concerns efficiently and escalate complex cases when needed

- *Documentation:* Accurately document interactions and update records

- *Compliance:* Follow client policies, data privacy, and quality standards

- *Performance Targets:* Meet KPIs including CSAT, AHT, Quality, and Attendance

Qualifications

- *Education:* Minimum Senior High School Graduate OR Completed 2nd Year College

- *Experience:* Must have 1 Year BPO Voice Experience (required)

- *Communication:* Good English communication skills, both verbal and written

- *Skills:* Customer service oriented, problem-solving, and computer literate

- *Work Setup:* Willing to work onsite in Pasay initially, Hybrid after 3 months (performance-based)

What We Offer

- *Competitive Salary:* Up to ₱24,000 Package

- *Sign-On Bonus:* ₱22,000 SOB

- *Hybrid Setup:* Work from home after 3 months, based on performance

- *Benefits:* HMO, Paid Leaves, and Government Mandated Benefits

- *Career Growth:* Training, coaching, and promotion opportunities

- *Stable Account:* Long-term Insurance client at EXL Pasay