Senior Business Intelligence Manager – Workforce Management (WFM)

Location: Taguig City, Philippines 

Work Setup: Hybrid

Schedule: Shifting

Employment Level: Mid-Management

Openings: 1

About the Role

We are looking for a Senior Business Intelligence Manager – WFM to lead business intelligence initiatives supporting Workforce Management (WFM), BPO operations, data analytics, reporting, and strategic decision-making.

This role is ideal for an experienced BI leader who combines people management, data analytics, programming/technical expertise, WFM knowledge, and modern AI capabilities to develop scalable solutions and turn complex operational data into actionable business insights.

The successful candidate will serve as a subject-matter expert, lead BI initiatives, mentor specialists, and partner with stakeholders to improve business performance through data-driven solutions.

Key Responsibilities

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• Lead Business Intelligence initiatives supporting WFM and BPO operations.
  
• Translate business and operational requirements into BI, analytics, reporting, and data solutions.
  
• Manage and mentor BI, analytics, or technical teams with full people-management responsibilities.
  
• Design, develop, and improve dashboards, reports, analytical models, and data-driven solutions.
  
• Analyze large and complex datasets to identify trends, operational gaps, risks, and opportunities.
  
• Partner with WFM, Operations, Technology, Finance, and other stakeholders to deliver business insights.
  
• Drive the adoption of automation, AI, and emerging technologies to improve analytics and operational efficiency.
  
• Evaluate and implement appropriate programming languages, technologies, tools, and technical approaches.
  
• Establish and maintain BI processes, standards, documentation, and best practices.
  
• Present insights and recommendations to senior stakeholders and support strategic decision-making.
  
• Coach, mentor, and develop BI and analytics professionals.
  
• Lead complex projects and provide expert guidance on BI-related initiatives.
  

Non-Negotiable Requirements

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• 1–2+ years of experience in a managerial role within Business Intelligence, Data Analytics, or a closely related field.
  
• Strong Business Intelligence / Data Analytics experience, preferably within a BPO or Workforce Management environment.
  
• Practical knowledge of AI tools or AI-assisted development, such as OpenAI Codex, Claude Code, or comparable AI initiatives.
  
• Strong understanding of technology stacks and programming languages used in BI, analytics, automation, or data engineering.
  
• Proven experience leading and managing professional teams.
  
• Strong analytical, problem-solving, stakeholder management, and communication skills.
  
• Willingness to work a hybrid setup and shifting schedule.
  
• Willingness to work in Taguig City.
  

Preferred Technical Skills

Candidates with experience in one or more of the following areas are highly encouraged to apply:

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• Business Intelligence & Data Analytics
  
• Workforce Management Analytics
  
• SQL
  
• Python
  
• Power BI
  
• Tableau
  
• Data Visualization
  
• Data Warehousing
  
• ETL / Data Integration
  
• APIs
  
• Automation
  
• AI-assisted development
  
• Cloud technologies
  
• Statistical analysis and predictive analytics
  

What We're Looking For

We are seeking a leader who can combine business understanding with technical expertise. The ideal candidate should be comfortable moving between strategic discussions with senior stakeholders and hands-on technical problem-solving with BI and analytics teams.

Experience applying AI to coding, analytics, automation, or business intelligence workflows is particularly valuable.

Recruitment Process

Stage 1: Candidate validation

Stage 2: Hiring Manager Interview

Pre-Screening Questions

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1. How many years of Business Intelligence/Data Analytics experience do you have?
   
2. How many years of BI managerial or people-management experience do you have?
   
3. What AI tools have you used professionally? Please specify how you used them.
   
4. Which programming languages and technology stacks are you proficient in?
   
5. What BI and data visualization tools have you worked with?
   
6. Do you have experience supporting WFM or BPO operations? Please explain.
   
7. How many people have you directly managed?
   
8. What is the most complex BI/analytics project you have led?
   
9. Are you amenable to the hybrid setup, shifting schedule, Taguig location?
   
10. What is your last drawn salary?
    
11. What is your expected salary?
    

Important Eligibility Requirement

Former employees of Teleperformance are not eligible for rehire, either directly or through a third party.

Candidates who meet the technical, managerial, WFM/BPO, and AI requirements are strongly encouraged to apply.