Job Description: Process Trainer – Order to Cash (O2C)

Location: Alabang, Philippines
Program: BFSI (Banking, Financial Services, and Insurance)
Work Setup: 100% Onsite
Shift: Night Shift; possible weekend schedules
Salary: PHP 40,000 package
Employment Type: Full-time
Start Date: ASAP

Job Summary

We are seeking an experienced and motivated Process Trainer – Order to Cash (O2C) to support training and development initiatives for a BFSI account. The successful candidate will be responsible for delivering effective training programs, explaining O2C workflows, and ensuring employees understand process requirements, standard operating procedures, compliance standards, and performance expectations.

The ideal candidate will have hands-on experience in Order-to-Cash operations, strong facilitation and presentation skills, and the ability to assess trainee performance, provide coaching, and identify learning gaps to improve operational readiness and productivity.

Key Responsibilities

• Support training and development initiatives for Order-to-Cash (O2C) operations.

• Explain O2C workflows, procedures, policies, and process requirements clearly and effectively.

• Conduct training sessions for new hires and existing employees to strengthen process knowledge and operational performance.

• Develop and update training materials, presentations, process guides, standard operating procedures (SOPs), and job aids.

• Conduct knowledge assessments, practical exercises, and training evaluations to measure learning effectiveness.

• Monitor trainee progress and provide constructive feedback and coaching to address knowledge gaps.

• Evaluate training outcomes and recommend improvements to enhance learning effectiveness.

• Collaborate with Operations, Quality Assurance, and other stakeholders to identify training needs and address performance issues.

• Ensure training materials and delivery methods remain aligned with current client requirements, process updates, and operational standards.

• Support refresher training, process transitions, and continuous learning initiatives.

• Communicate effectively with internal teams and global stakeholders to ensure consistent process understanding.

• Maintain training attendance, assessment results, performance records, and other required documentation.

Required Qualifications

• At least 1 year of relevant BPO work experience.

• Mandatory hands-on experience in Order-to-Cash (O2C) processes.

• Strong facilitation, presentation, communication, and coaching skills.

• Ability to explain complex process concepts in a clear and structured manner.

• Experience developing and delivering training programs is an advantage.

• Experience in BPO, shared services, Global Capability Centers (GCCs), or captive operations is preferred.

• Background in BFSI, banking, financial services, or related operations is preferred.

• Strong organizational, analytical, and problem-solving skills.

• Ability to assess trainee performance, identify learning gaps, and recommend appropriate interventions.

• Good documentation and reporting skills.

• Experience supporting international teams or interacting with global clients is an advantage.

• Willingness to work onsite in Alabang on a night shift, including weekends when required.

Compensation and Work Details

• Salary Package: PHP 40,000

• Work Location: Alabang, Philippines

• Work Arrangement: 100% onsite

• Shift Schedule: Night shift; possible weekend schedules

• Joining Requirement: ASAP

• Open Position: 1

Recruitment Process

1. Candidate profile validation

2. Profile review

3. One-level interview

4. Training Demonstration: Candidates must conduct a training demonstration during the interview to assess facilitation, presentation, subject knowledge, and delivery skills.

Pre-Screening Questions

Candidates should provide the following information during the initial screening:

1. Educational Attainment

2. Years of Training Experience in a BPO Environment

3. Total Years of BPO Experience

4. Years of Order-to-Cash (O2C) Experience

5. Last Drawn Salary

6. Expected Salary

Important Rehire Eligibility Policy

Former Teleperformance employees are not eligible for rehire, whether directly or through a third party.

Candidates previously employed by PSG, Majorel, or Aegis are also ineligible under the stated client policy.

Interested candidates must meet the mandatory O2C experience requirement, demonstrate strong training and facilitation skills, and be available to work onsite in Alabang on a night shift.