URGENT HIRING: TRAINER – ORDER TO CASH (O2C)

Location: Alabang

Program: BFSI (Banking, Financial Services & Insurance)

Work Setup: Onsite | Night Shift

Schedule: Possible weekend shifts

Start Date: ASAP

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JOB OVERVIEW

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We are looking for an experienced Order-to-Cash (O2C) Trainer to join a BFSI account!

The ideal candidate must have hands-on experience in O2C processes and strong training, facilitation, and coaching skills. You will help employees understand process workflows, operational procedures, and performance standards.

KEY RESPONSIBILITIES

• Support Order-to-Cash operations and training initiatives.

• Deliver training on O2C workflows, procedures, and policies.

• Prepare training materials, presentations, process guides, and job aids.

• Conduct assessments and practical training exercises.

• Monitor trainee performance and provide coaching and feedback.

• Collaborate with Operations and Quality Assurance teams.

• Ensure training materials align with process updates and operational requirements.

• Communicate with internal and global stakeholders.

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QUALIFICATIONS

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At least 1 year of relevant BPO experience.

Mandatory: Hands-on Order-to-Cash (O2C) process experience.

Strong presentation, facilitation, communication, and coaching skills.

Experience creating or delivering O2C training programs is an advantage.

Background in BFSI or financial services is preferred.

Experience in shared services, BPO, GCC, or captive operations is preferred.

Experience working with international teams or global clients is an advantage.

Must be willing to work onsite in Alabang on a night shift, with possible weekend schedules.

IMPORTANT FOR APPLICANTS: Please ensure your latest CV clearly highlights your hands-on O2C experience, relevant projects, training experience, and key responsibilities.

Ready to take the next step in your career? Apply now if you meet the qualifications!