Program: BFSI (Banking, Financial Services, and Insurance)
Work Location: Alabang
Work Setup & Schedule: Night Shift; possible weekend schedule
Start Date: ASAP
Headcount: 1

Important Notes:

• Former Teleperformance employees are not eligible for rehire, whether directly or through a third party.

• PSG, Majorel, and Aegis are not eligible because they fall under Teleperformance.

Job Summary

We are looking for an experienced Order-to-Cash (O2C) Trainer to support training and development initiatives for a BFSI account. The ideal candidate has hands-on O2C process experience, strong facilitation skills, and the ability to deliver effective training programs to ensure employees understand process workflows, operational standards, and performance expectations.

Key Responsibilities

• Support Order-to-Cash operations.

• Explain O2C workflows, procedures, policies, and process requirements clearly and effectively.

• Develop or assist in preparing training materials, presentations, process guides, and job aids.

• Conduct knowledge assessments, practical exercises, and training evaluations to measure learning effectiveness.

• Monitor trainee performance and provide coaching and feedback to address knowledge gaps.

• Collaborate with Operations, Quality Assurance, and other stakeholders to identify training needs and improve performance.

• Support the implementation of process updates and ensure training materials remain aligned with operational requirements.

• Communicate with internal and global stakeholders as needed.

Qualifications

• At least 1 year of relevant work experience (BPO).

• Hands-on experience in Order-to-Cash (O2C) processes is mandatory.

• Experience in shared services, BPO, Global Capability Centers (GCCs), or captive operations is preferred.

• Strong facilitation, presentation, communication, and coaching skills.

• Experience creating and delivering O2C training programs is an advantage.

• Background in BFSI or financial services operations is preferred.

• Experience supporting international teams or interacting with global clients is an advantage.

• Willingness to work onsite in Alabang on a night shift, with possible weekend schedules.

Recruitment Process

Validation → Profile Review → One-Level Interview

Note: Candidates will be required to conduct a training demonstration during the interview.