JOB TITLE: Trainer – UK Financial Collections

LOCATION: Onsite — Eton Centris, Quezon City
WORK SETUP: 100% Onsite
WORK SHIFT: Shifting schedules, UK time

Role Overview

This role trains new hires and coaches existing agents within a UK Financial Collections account, managing quality metrics and ensuring compliance with financial regulations.

Key Responsibilities

• Train new hires on collections processes and systems
  
• Coach agents to improve performance
  
• Manage quality metrics
  
• Ensure compliance with financial regulations
• Deliver training via virtual and face-to-face instructor-led classes

Qualifications (Non-Negotiable)

• Bachelor's Degree
  
• 2–4 years' work experience in UK/US/AU collections, banking operations, and training in a call center or shared services environment
  
• Basic understanding of training methodologies applied to virtual and F2F instructor-led classes
  
• Excellent communication and feedback/coaching skills
  
• Stable work history (not a job hopper)
• Must not be a current or former employee of a competing service provider in the account's outsourcing partner network

Key Skills

• Strong knowledge of UK collections domain, regulations, and bucket flows
• Excellent communication and coaching skills for training teams
  
• Proficiency in MS Office
  

Recruitment Process

1. Initial Interview — HRI (Human Resource Interview) 
2. L2 Interview — MS Teams
   
3. L3 Interview — MS Teams

Pre-Screening Questions

1. How many years of relevant experience do you have in UK/US collections, banking operations, and training in a call center or shared services environment?
   
2. Do you have a basic understanding of training methodologies applied to virtual and F2F instructor-led classes?
3. Do you have exposure to UK banking or collections experience in other verticals?
   
4. What is your last drawn salary?
   
5. What is your salary expectation?
   
6. Are you amenable to working onsite in QC with a shifting schedule?
   
7. When are you available to start once hired?

Skills tags to add:

• BPO Call Center
  
• Bachelor's Degree
  
• UK Banking Industry
• Coaching Skills
  
• Training Methodologies
  
• Collections Domain Knowledge
  
• MS Office