JOB OVERVIEW

We are actively looking for fluent Cantonese-speaking professionals to join our team as Cantonese-Speaking Customer Service Representatives in the Philippines.

This opportunity is open to both experienced BPO professionals and candidates without prior call center experience, provided they demonstrate strong Cantonese language proficiency and effective communication skills.

The successful candidate will provide professional customer support in Cantonese and English, handle customer inquiries, resolve service-related concerns, and ensure an excellent customer experience.

Fluent Cantonese communication is a key requirement for this position.

JOB QUALIFICATIONS

• Open to candidates with or without previous BPO or call center experience.

• Must speak Cantonese fluently, naturally, and spontaneously.

• Ability to use Cantonese effectively in a professional business environment.

• Must understand complex and extended conversations, including implied meanings and context.

• Working knowledge of English is required, as training, internal communication, and client systems are conducted in English.

• Cantonese will remain the primary language for customer interactions.

• Previous collections experience is highly preferred but not mandatory.

• Knowledge of the Order-to-Cash (O2C) process is an advantage but not required.

• Must be legally eligible to work in the Philippines.

• Filipino applicants must have the necessary eligibility to work in the Philippines.

• Non-Filipino applicants must hold a valid working visa. Temporary Resident Visa (TRV) holders are also accepted, subject to applicable employment authorization requirements.

• Must be available to start ASAP.

LANGUAGE REQUIREMENT

Required Language: Cantonese

Candidates must demonstrate:

• Fluent spoken Cantonese.

• Ability to communicate naturally and confidently.

• Strong listening comprehension.

• Ability to understand complex conversations and implied meanings.

• Professional communication skills when interacting with customers.

KEY RESPONSIBILITIES

• Handle inbound and outbound customer interactions professionally through phone, chat, email, and other support channels.

• Provide customer support in Cantonese and English.

• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.

• Resolve customer concerns efficiently while maintaining a positive customer experience.

• Communicate clearly and professionally with customers from different cultural backgrounds.

• Accurately document customer interactions using company systems and tools.

• Meet established quality, productivity, attendance, and customer satisfaction targets.

• Build customer trust and loyalty through excellent service and effective problem-solving.

• Perform additional duties as assigned to support business and operational requirements.

EMPLOYEE BENEFITS

• Company Events

• Free Parking

• Health Insurance

• Life Insurance

• Paid Training

• Opportunity for Promotion to Permanent Employee

APPLICATION PROCESS – IMPORTANT

Interested applicants are encouraged to apply by answering ALL the prescreening questions in the COMMENT.

Please copy and complete the following information:

REQUIRED PRESCREENING QUESTIONS

1. Cantonese Language Proficiency: How would you describe your Cantonese proficiency?

2. Fluency Confirmation: Can you speak Cantonese fluently and spontaneously?

3. Current Location: Where are you currently residing?

4. Nationality: What is your nationality?

5. Visa Status: What type of visa do you currently hold?

6. Order-to-Cash Experience: Do you have previous experience with the Order-to-Cash (O2C) process? If yes, briefly describe your experience.

7. Collections Experience: Do you have previous collections experience?

8. Last Drawn Salary: What was your most recent monthly salary?

9. Expected Salary: What is your expected monthly salary?

10. Notice Period: Are you immediately available, or how long is your notice period?

IMPORTANT APPLICATION INSTRUCTIONS:

• All prescreening questions must be answered in the comment section.

• Incomplete applications may not be prioritized.

• Only candidates who meet the language requirements will proceed to the next stage of recruitment.

• Shortlisted applicants may be contacted for a Cantonese language assessment and interview.

• Please ensure your contact details are available through the appropriate private application channel. Do not post sensitive personal information or visa documents publicly.

READY TO TAKE THE NEXT STEP IN YOUR CAREER?

If you are fluent in Cantonese, have strong communication skills, and are legally eligible to work in the Philippines, we encourage you to apply today!

APPLY NOW – IMMEDIATE HIRING!