Job Title: Multilingual Language - Mandarin

Work setup: Onsite in Quezon City

Work schedule: Shifting/ Night shift

Availability: ASAP

Heads: 20

Job Qualifications:

Open to candidates with or without BPO experience

Speak fluently and spontaneously in the Mandarin language

Use the language effectively in a professional environment

Understand complex and extended conversations, including implied meanings

Working knowledge of English is needed; training and client systems are in English

The primary language for customer interaction remains the languages specified in the table

Previous collections experience is highly preferred but not required

Understanding of the Order-to-Cash (02C) process is highly preferred but not required

Candidate must be able to work in PH and with a valid working VISA.

Also accepts Temporary Resident Visa for non-Filipino applicants.

Eligible to work in the Philippines and available to start ASAP

Language Skills:

Fluent in Mandarin

Responsibilities:

Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.

Provide customer support in English and Mandarin Language

Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.

Resolve customer concerns efficiently while delivering a positive customer experience.

Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.

Document customer interactions accurately using company systems and tools.

Meet quality, productivity, attendance and customer satisfaction goals.

Build trust and customer loyalty through exceptional service and problem-solving

Perform other duties as assigned to support business and operational needs.

BENEFITS:

Company events

Free Parking

Health Insurance

Life Insurance

Paid Training

Promotion to Permanent employee