JOB QUALIFICATIONS

• Open to candidates with or without BPO experience.

• Speak fluently and spontaneously in the Thai language.

• Use the language effectively in a professional environment.

• Understand complex and extended conversations, including implied meanings.

• Working knowledge of English is needed; training and client systems are in English.

• The primary language for customer interaction remains the languages specified in the table.

• Previous collections experience is highly preferred but not required.

• Understanding of the Order-to-Cash (O2C) process is highly preferred but not required.

• Candidate must be able to work in the Philippines and have a valid working visa.

• Also accepts Temporary Resident Visa for non-Filipino applicants.

• Eligible to work in the Philippines and available to start ASAP.

LANGUAGE SKILLS

• Fluent in Thai.

JOB RESPONSIBILITIES

• Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.

• Provide customer support in English and Thai.

• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.

• Resolve customer concerns efficiently while delivering a positive customer experience.

• Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.

• Document customer interactions accurately using company systems and tools.

• Meet quality, productivity, attendance, and customer satisfaction goals.

• Build trust and customer loyalty through exceptional service and problem-solving.

• Perform other duties as assigned to support business and operational needs.

BENEFITS

• Company Events

• Free Parking

• Health Insurance

• Life Insurance

• Paid Training

• Promotion to Permanent Employee

PRE-SCREENING QUESTIONS

• Describe your Thai language proficiency:

• Can you speak fluently in Thai?

• Current Location:

• Nationality:

• What type of visa do you have?

• Do you have previous experience with the Order-to-Cash process?

• Last Drawn Salary:

• Expected Salary:

• Notice Period: